Field Training Manager - Dunkin'

Inspire•Colorado Springs, CO

5d•$77,412 - $151,958

About The Position

The Field Training Manager supports Dunkin’ Franchisees by implementing and training national and regional initiatives. The role partners with Field Operations, Franchisees, and their Above Restaurant Leaders to promote high performance, accountability, and delivery on the brand promise. It leads training for new initiatives, facilitates in-person and virtual learning, presents to Above Restaurant Leaders, and uses project management practices to support successful implementation and adoption. The manager also serves as a subject matter expert and consultant, helping diagnose knowledge and operational gaps and develop solutions. The position requires a minimum of 75% travel.

Requirements

Bachelor’s degree and/or equivalent experience in restaurant and/or retail management, with Training, Human Resource, or multi-unit management experience.
5–7 years of experience in restaurant and/or retail training, operations, or multi-unit management.
Ability to work independently with minimal supervision and prioritize tasks accordingly.
Ability to work in a fast-paced setting.
Ability to build credibility and trusting relationships.
Good oral, written, and interpersonal skills.
Project management skills.
Strong organizational, planning, and time-management skills.
Ability to influence and persuade without authority.
Strategic thinking and strong problem-solving skills.
Strong technical skills with Microsoft Office products, including Excel, PowerPoint, and Outlook, or equivalent.
Ability to conduct meetings and facilitate effective, engaging training in person and virtually.
Sound business judgment and decision-making skills.
Change-management skills.
Strong presentation skills.
Ability to recognize and provide feedback on better and innovative ways to accomplish objectives.
Ability to help identify and resolve project-related risks and issues.
Minimum of 75% travel is required.

Responsibilities

Lead training activities for new initiatives, including product rollouts, guest service initiatives, processes, technology, and systems.
Facilitate virtual and in-person training experiences using effective adult learning principles.
Present content during regional meetings and training sessions for Above Restaurant Leaders.
Use project management tools and disciplines to execute project processes, including risk management, issue resolution, change management, quality assurance, and document management.
Drive engagement in support of initiatives and influence franchisees to embrace needed changes within their business units.
Build relationships with cross-functional team members, franchisees, and Above Restaurant Leaders to influence adoption of training principles.
Collaborate with the field team to diagnose root causes of knowledge gaps, operational problems, and training problems, and articulate potential solutions.
Act as an ongoing subject matter expert for franchisees and their Above Restaurant Leaders on brand initiatives.
Participate in meetings with franchisees and cross-functional teams to strategize market and network plans and provide expertise and consulting as needed.