Field Technician II - TN

Lumen Technologies • Nashville, TN

7d • $49,674 - $66,300 • Onsite

About The Position

Lumen is hiring a Field Technician II to install, decommission, maintain, and troubleshoot network equipment and circuits with minimal supervision, following established guidelines and procedures. The role covers fiber, transport equipment, critical infrastructure, and outside plant networks—including metro and long-haul fiber—within an assigned geographic area. The technician is expected to perform all Field Technician I functions and demonstrate experience with circuit provisioning, maintenance, and testing, as well as telecommunications equipment installation and acceptance.

The position includes troubleshooting and restoring network services; installing and testing network and customer-premises equipment; working on transport, Ethernet, SONET, IP, and other network technologies; and supporting power installations, large network builds, outside plant locating, asset management, and preventive maintenance. The technician maintains operational records and systems, reports status and problems to management, and supports other personnel as needed. The role requires rotational 24x7 on-call availability, standby, call-outs, dispatch, and overtime as business needs dictate. Work may involve all weather conditions and physical tasks such as climbing and lifting up to 50 pounds.

Requirements

• At least 2 years of experience installing, testing, and turning up telecommunications equipment, including SONET, DCS, DWDM, routers, and switches.
• Strong technical and mechanical background, including experience with current-generation transport equipment and critical infrastructure such as HVAC systems, high-voltage electrical systems, and DC power plants.
• Knowledge of locating fiber-optic cable, rights-of-way, and as-built documentation.
• High degree of experience and/or knowledge in at least two of these technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (fiber locating, OTDR, mass fusion splicing, etc.).
• Ability to perform technical evaluations and exercise fundamental judgment while building internal and external networks.
• PC skills and proficiency with Microsoft Windows and Office applications.
• Ability to quickly learn corporate databases.
• Availability for rotational 24x7 on-call duty, standby, call-outs, dispatch, and overtime as dictated by business needs.
• Valid driver’s license and satisfactory driving record.
• High school diploma or GED.
• Attention to detail and good organizational capabilities.
• Ability to prioritize and manage time effectively.
• Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; and work in all weather conditions.

Responsibilities

• Troubleshoot network equipment, remove or replace defective equipment, isolate faults, and restore network service with appropriate resources.
• Proactively identify potential problem areas to protect network integrity and assist other personnel with network restoration activities.
• Install, change, decommission, and test network technologies and services, including Edge Compute, wavelength services, fiber-optic transport, Ethernet, SONET, and IP network layers across offered bandwidths.
• Install and test network and customer-premises equipment, including delivery of end-user services.
• Perform limited AC power work and DC power installations, including tertiary and BDCBB.
• Manage large network builds and associated project-management duties.
• Use industry-standard software and hardware to locate, mark, and protect underground outside plant facilities accurately.
• Manage assets and replenish on-site and truck materials; coordinate shipping and receiving of company and customer materials; maintain tools, test sets, and network equipment.
• Perform Level 1 scheduled preventive maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
• Use required systems and applications; update inventory records and transactional systems, enter time logs, respond to information requests and escalations, and provide management with status updates and reports on assignment-related problems.
• Maintain site security and cleanliness.

Benefits

• Comprehensive package featuring health, life, and voluntary lifestyle benefits and other perks supporting physical, mental, emotional, and financial wellbeing.
• Bonus structure information is available during the selection process, including short-term incentives, long-term incentives, and/or sales compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED