Field Technician I - TN
About The Position
Lumen is seeking a Field Technician I to support network operations and infrastructure. The role includes managing assets and materials, maintaining tools and electronic test equipment, and assisting with the installation, provisioning, testing, and maintenance of network services and equipment. The technician troubleshoots network equipment, replaces defective modules, tracks spares, helps locate and restore network routes during service interruptions, and responds proactively to potential problems. The position also involves assisting with installation, changes, decommissioning, and testing across transport, Ethernet, SONET, IP, fiber-optic, wavelength, and edge-compute technologies. The technician performs level 1 preventive maintenance and inspections on network equipment and critical infrastructure, including HVAC systems, high-voltage electrical systems, and DC power plants. With training and coaching, the technician learns and uses company systems for trouble tickets, provisioning, time tracking, materials, and inventory, while maintaining records and reporting assignment status and issues to management. The role requires on-call availability on a rotating 24x7 basis, including stand-by, call-outs, dispatch, and overtime as business needs dictate. Work is performed in all weather conditions and may involve climbing, balancing, kneeling, crawling, and lifting up to 50 pounds.
Requirements
- High school diploma or GED, or up to 2 years of relevant job experience, including at least 1 year in network monitoring, installation, or maintenance/repair.
- Experience and/or knowledge in at least one technician discipline: transmission (DS1/DS3/SONET), switching (circuit switching/SS7), TCP/IP (routers/higher-layer protocols), or outside plant (fiber locating, OTDR, mass fusion splicing, etc.).
- Knowledge of locating fiber-optic cable, rights-of-way, and as-builts.
- Ability to maintain site security and cleanliness.
- PC skills and familiarity with Microsoft Windows and Office applications.
- Ability to quickly learn corporate databases.
- Ability to participate in rotating 24x7 on-call coverage, stand-by, call-outs, dispatch, and overtime as dictated by business needs.
- Valid driver's license.
- Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift up to 50 pounds; and work in all weather conditions.
Nice To Haves
- 2 or more years of relevant job experience.
- Attention to detail and good organizational capabilities.
- Ability to prioritize and use good time-management skills.
Responsibilities
- Manage assets, process deliveries, replenish on-site and truck materials, and coordinate shipping and receiving of company and customer materials.
- Maintain tools, test sets, and network equipment, including fiber-optic transmission equipment, lightwave multiplexing equipment, and AC and DC power equipment.
- Troubleshoot network equipment, remove or replace defective equipment, and coordinate with appropriate resources to isolate issues and restore service.
- Identify potential problem areas proactively to protect network integrity.
- Assist with installation, changes, decommissioning, and testing of network technologies, including edge compute, wavelength, fiber-optic transport, Ethernet, SONET, and IP layers.
- Assist with installing, provisioning, testing, and maintaining DS0 through OC192 services, and may install and test transmission, switching, network, or customer premise equipment.
- Use industry-standard software and hardware tools to locate, mark, and protect underground outside plant facilities.
- Perform DC power installations, including tertiary and BDCBB installations, and AC power work on a limited basis.
- Perform level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
- Learn and use company trouble-ticket, provisioning, time-tracking, materials, and other systems and applications.
- Update installation and inventory records, complete system transactions, enter time logs and trouble-ticket details, and provide requested information and escalation responses.
- Provide management with regular status updates and reports concerning assignments and problem situations.
- Evaluate individual performance using provided reports and tools, and identify areas for improvement with manager support.
- Perform other duties assigned by the management team.
Benefits
- Comprehensive package featuring health, life, and voluntary lifestyle benefits, along with other perks intended to support physical, mental, emotional, and financial well-being.
- Bonus structure may include short-term incentives, long-term incentives, and/or sales compensation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
