MSU Field Technician - Chattanooga, TN

Walden Security•Chattanooga, TN

About The Position

The MSU Field Technician supports the Technology Services Division and MSU Department by coordinating and completing technical team work according to established standards. The role installs, diagnoses, troubleshoots, repairs, and maintains mobile surveillance units, wiring, and related system components. It includes conducting client-site tours, completing work orders, documenting replacement-part needs, determining materials and installation procedures, and assisting with product demonstrations and employee training. The technician receives assignments from a supervisor and transports tools and materials to job sites, maintains clean work and storage areas, and follows applicable policies and procedures. The position requires travel as needed and the ability to tow trailers when required. Work is scheduled Monday through Friday in an eight-hour shift, with overtime, weekend work, travel, or schedule changes possible based on demand. The role requires a current state driver's license and Alarm Tech Level 1 certification, or the ability to obtain it within the first year.

Requirements

High school diploma, GED, or higher.
Experience with low-voltage troubleshooting.
Proficiency with PCs, hand tools, power tools, and a multimeter.
Current, valid state driver's license and a clean criminal and driving history.
Ability to pass a drug screen and criminal background check.
Ability to climb ladders and lift up to 100 pounds, as listed in the qualifications.
Ability to read and interpret written technical and business materials in English and communicate effectively with managers, clients, coworkers, and the public.
Basic arithmetic skills and ability to follow written, oral, or diagrammed instructions and resolve problems in standardized situations.
Ability to travel as needed and work overtime, weekends, or schedule changes when required by demand.
Must possess Alarm Tech Level 1 certification or be able to obtain it within the first year of employment.
Demonstrated communication, teamwork, ethics, organization, judgment, motivation, planning, quality, safety, adaptability, dependability, initiative, and professionalism.

Nice To Haves

Knowledge of Milestone xProtect, Avigilon Control Center, or Victron software.

Responsibilities

Coordinate and carry out Technical Team work in accordance with established standards.
Install, diagnose, troubleshoot, repair, and maintain mobile surveillance units, wiring, and associated system components.
Conduct client-site tours in accordance with client contracts, policies, and procedures.
Work with management staff to address immediate operational or safety concerns and participate in scheduling and operational programs as directed.
Provide detailed reports of replacement parts needed for repairs.
Determine material requirements and installation procedures to complete projects.
Receive work assignments from a supervisor; collect and transport tools and materials to work sites.
Maintain clean work and storage areas and comply with applicable policies and procedures.
Help facilitate training for other employees where applicable.
Complete assigned work orders and assist the Technology Services Division with product demonstrations.
Travel for Technology Services Division contracts and as otherwise needed; tow trailers as needed.
Perform other assigned duties.