MSU Field Technician - Chattanooga, TN

Walden Security•Chattanooga, TN

About The Position

As a vital part of the Technology Services Division and the MSU Department, the MSU Field Technician provides support to the Technology Services Division. The role coordinates and completes Technical Team work according to established standards, including installing, diagnosing, troubleshooting, repairing, and maintaining mobile surveillance units, wiring, and related system components. The technician conducts client-site tours, completes work orders, reports parts needed for repairs, determines material and installation requirements, and supports product demonstrations and employee training where applicable. The technician receives assignments from a supervisor and transports the necessary tools and materials to work sites. The role works with management to address operational and safety concerns and may travel for Technology Services Division contracts. Work is scheduled Monday through Friday in an eight-hour shift; overtime, weekend work, travel, or schedule changes may be required based on demand. The work environment is usually moderately noisy.

Requirements

High school diploma, GED, or higher.
Experience with low-voltage troubleshooting.
Clean criminal and driving history and ability to pass a drug screen and criminal background check.
PC proficiency.
Ability to climb ladders.
Proficiency with hand tools, power tools, and a multimeter.
Ability to lift 100 pounds.
Current, valid state driver's license.
Must possess Alarm Tech Level 1 certification or be able to obtain it within the first year of employment.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations in English.
Ability to present information effectively and respond to questions in one-on-one and small-group situations.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to apply common-sense understanding to written, oral, or diagram-based instructions and address problems involving several concrete variables in standardized situations.
Excellent communication skills, including the ability to brief managers on installation progress, read blueprints, and follow instructions precisely.
Ability and willingness to travel as needed.
Ability to work Monday through Friday in an eight-hour shift, with overtime, weekend work, travel, or schedule changes as required by demand.

Nice To Haves

Knowledge of Milestone xProtect, Avigilon Control Center, or Victron software.

Responsibilities

Coordinate and carry out Technical Team work according to established standards.
Install, diagnose, troubleshoot, repair, and maintain mobile surveillance units, wiring, and associated system components.
Conduct tours of client sites in accordance with client contracts, policies, and procedures.
Work with management staff to resolve immediate operational or safety concerns and participate in scheduling and operational programs as directed.
Provide detailed reports of replacement parts needed for repairs.
Determine material requirements and installation procedures to complete projects.
Receive work assignments from a supervisor and collect and transport tools and materials to work sites.
Maintain clean work and storage areas.
Comply with applicable policies and procedures.
Help facilitate training for other employees where applicable.
Complete assigned work orders.
Assist the Technology Services Division with product demonstrations.
Travel as needed for Technology Services Division contracts.
Tow trailers as needed.
Perform other assigned duties.