Field Technician 3 - Merced, CA

Race Communications • Merced, CA

7d • Onsite

About The Position

The Field Technician 3 installs, maintains, troubleshoots, and repairs telecommunications equipment and systems, including fiber optic networks, cables, and related infrastructure. The role includes residential installation and troubleshooting of internet, telecom, and video services, as well as resolving connectivity issues on-site and by telephone. Technicians work independently and collaboratively in outdoor and indoor settings to maintain reliable networks and customer satisfaction.

The position is based out of a central Race Communications worksite, with work primarily performed at a designated field worksite in Merced, California. Frequent travel to other Race offices and off-site locations is required, and a significant portion of the workday is spent traveling by vehicle. Work may involve businesses or residences and both indoor and outdoor environments. Overtime, nights, and weekends may be required.

The role also involves customer support and ticket management, assisting with technician training and mentorship, operating mechanized equipment, maintaining vehicles and equipment, and following safety procedures. Compensation is $23 to $26 per hour, with expected overtime.

Requirements

• Must be eligible to work in the United States without sponsorship.
• Must be at least 21 years of age.
• Must have a valid driver's license, subject to successful DMV verification.
• At least 12 months of experience as a field technician.
• Understanding of fiber optic networks, basic telecommunications, and video.
• Basic knowledge of Apple iPad.
• Ability to communicate effectively in English, including speaking, reading, writing, and comprehension as necessary for job performance and workplace communication.
• Ability to distinguish colors and audible tones.
• Ability to travel frequently and work in varied indoor and outdoor field environments.
• Ability to climb poles up to 40 feet and operate in bucket trucks with ladders exceeding 32 feet.
• Ability to adhere to manufacturer equipment weight limits: 350 pounds maximum load capacity for bucket trucks and 300 pounds for ladders.
• Ability to follow safety procedures and maintain awareness of hazards.

Nice To Haves

• High school diploma or GED, or an equivalent combination of education and experience, is preferred.
• Proficiency in Spanish is desirable.
• Proficiency with MS Office applications, including Teams and teleconferencing applications.
• Functional use of common office equipment, computers, and office software.

Responsibilities

• Install and troubleshoot residential internet connectivity, telecommunications, and video services.
• Respond to support issues through truck rolls and telephone support; troubleshoot on-site phone, internet, and video connectivity.
• Resolve technical problems involving LAN, WAN, internet connectivity, telecom, and video infrastructure.
• Conduct low-voltage and fiber infrastructure wiring and troubleshoot related issues.
• Provide remote assistance to support technicians and engineers.
• Complete assigned work orders promptly and accurately.
• Ask questions to identify customer problems and guide customers through troubleshooting.
• Use CRM and dispatch software to manage support tickets, trouble tickets, location information, and task assignments.
• Respond promptly and appropriately to customer inquiries and concerns, including challenging or emotionally charged situations.
• Follow company guidelines and policies and assist in training and mentoring new Field Technician team members.
• Operate mechanized equipment, including bucket trucks, excavators, and trenchers; climb poles and work from bucket trucks and ladders.
• Deploy and remove traffic control devices to help ensure safe work areas on streets and roadways.
• Observe equipment weight-capacity limits, including the specified limits for bucket trucks and ladders.
• Perform vehicle and equipment pre-operation and post-operation maintenance and maintain a clean driving record as defined by the fleet insurance underwriter.
• Travel to assigned locations and work indoors and outdoors at businesses or residences.
• Identify and report hazards, accidents, and safety concerns; participate in investigations as needed.
• Complete and sign required pre-job safety planning tools and safety paperwork, and respond appropriately to hazards and warning devices.
• Perform other duties as assigned.

Benefits

• Company-paid medical insurance, beginning the first of the month following the start date.
• Company-paid dental insurance, beginning the first of the month following the start date.
• PTO, including vacation and sick time.
• 11 paid holidays.
• Paid birthday.
• 401(k) matching at 4%.
• Free fiber internet service for employees living in the company's service area.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED