Field Technician 3 - Tehachapi, CA

Race Communications • Stallion Springs, CA

2d • $47,840 - $54,080 • Onsite

About The Position

The Field Technician 3 installs, maintains, and troubleshoots telecommunications equipment and systems to support reliable communication services. The role includes configuring, testing, and repairing telecom infrastructure such as fiber-optic networks, cables, and related equipment, while working independently and collaboratively in indoor and outdoor environments.

The position is primarily performed at a designated field worksite based out of a central Race Communications worksite, with frequent travel to other Race offices and off-site locations. The technician spends a significant portion of the workday traveling by vehicle and working at businesses or residences. Overtime, nights, and weekends may be required. The role also includes mentoring new team members and operating vehicles and mechanized equipment while following safety procedures.

Requirements

• Must be eligible to work in the United States without sponsorship.
• Must be at least 21 years of age.
• Must have a valid driver's license, subject to successful verification through a DMV check.
• At least 12 months of experience as a field technician.
• Understanding of fiber-optic networks, basic telecommunications, and video.
• Basic knowledge of Apple iPad.
• Ability to communicate effectively in English, including speaking, reading, writing, and comprehension, as needed for job performance and workplace communication.
• Proficient use of MS Office applications, including Teams and teleconferencing applications.
• Functional use of common office equipment, computers, and office software.
• Ability to distinguish colors and audible tones.
• Ability to comply with equipment weight limits and the role's stated safety procedures.

Nice To Haves

• High school diploma, GED, or an equivalent combination of education and experience is preferred.
• Proficiency in Spanish is desirable.

Responsibilities

• Install and troubleshoot residential internet connectivity, telecommunications, and video services.
• Respond to support issues through truck rolls and telephone support, troubleshooting on-site phone, internet, and video connectivity.
• Resolve technical problems involving LAN, WAN, internet connectivity, telecommunications, and video.
• Conduct low-voltage and fiber infrastructure wiring and troubleshoot related issues.
• Provide remote assistance to support technicians and engineers.
• Complete work orders promptly and accurately.
• Ask questions to identify problems and guide customers through the troubleshooting process.
• Use the CRM to manage support tickets and resolve trouble tickets.
• Receive location information and task assignments through dispatch software or personnel.
• Respond promptly to customer inquiries and concerns in a customer-centric manner, including handling challenging situations and emotionally charged customers.
• Lead by example and follow the guidelines and policies in the Race Communications Employee Handbook.
• Assist with training and mentoring new Field Technician team members so they can work safely and efficiently.
• Operate mechanized equipment, including bucket trucks, excavators, and trenchers.
• Climb poles up to 40 feet and operate bucket trucks with ladders over 32 feet.
• Deploy and remove traffic-control devices to maintain safety in work areas on streets or roadways.
• Observe manufacturer weight limits for equipment and machinery, including 350 pounds for bucket trucks and 300 pounds for ladders.
• Conduct vehicle and equipment pre-operation and post-operation maintenance.
• Maintain a clean driving record as defined by the current fleet insurance underwriter.
• Remain aware of worksite hazards, maintain safe distances from aggressive or unrestrained animals and other hazards, and report concerns or accidents to a supervisor or safety professional.
• Complete and sign required pre-job safety planning tools at the start and end of shifts and complete safety-related paperwork.
• Recognize and respond appropriately to safety hazards and warning devices.
• Perform other duties as assigned.

Benefits

• Company-paid medical insurance, beginning the first of the month following the start date.
• Company-paid dental insurance, beginning the first of the month following the start date.
• PTO, including vacation and sick time.
• 11 paid holidays.
• Paid birthdays.
• 401(k) matching at 4%.
• Free fiber internet service for employees living in the service area.
• Growth potential, including promotions and new challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED