Field Technician 3 - Tehachapi, CA

Race Communications • Tehachapi, CA

2d • $47,840 - $54,080 • Onsite

About The Position

The Field Technician 3 installs, maintains, and troubleshoots telecommunications equipment and systems to support reliable communication services. The role includes configuring, testing, and repairing telecom infrastructure such as fiber optic networks, cables, and related equipment. Technicians work independently and collaboratively in varied indoor and outdoor environments, with a focus on safety, network reliability, and customer satisfaction.

The position is based out of a central Race Communications worksite, with work primarily performed at a designated field worksite in Tehachapi, California. Frequent travel to other Race offices and off-site locations is required, and a significant portion of the workday is spent traveling by vehicle. Overtime, nights, and weekends may be required.

Requirements

• Be eligible to work in the United States without sponsorship.
• Be at least 21 years of age.
• Hold a valid driver's license, subject to successful verification through a DMV check.
• Have at least 12 months of experience as a field technician.
• Understand fiber optic networks, basic telecommunications, and video.
• Have basic knowledge of Apple iPad devices.
• Communicate effectively in English, including speaking, reading, writing, and comprehension, as needed for job performance and workplace communication.
• Use Microsoft Office applications, including Teams and teleconferencing applications, proficiently.
• Functionally use common office equipment, computers, and office software.
• Be able to distinguish colors and audible tones.
• Travel frequently and work both indoors and outdoors at varied locations.
• Meet equipment weight limits when operating machinery and equipment.

Nice To Haves

• High school diploma or GED, or an equivalent combination of education and experience; listed as preferred.
• Proficiency in Spanish.

Responsibilities

• Install and troubleshoot residential internet, telecommunications, and video services.
• Respond to support issues through truck rolls and telephone support, troubleshooting on-site connectivity for phone, internet, and video services.
• Resolve technical problems involving LAN, WAN, internet connectivity, telecommunications, and video.
• Install and troubleshoot low-voltage and fiber infrastructure wiring.
• Provide remote assistance to support technicians and engineers.
• Complete work orders promptly and accurately, and receive assignments through dispatch software or personnel.
• Ask customers questions to identify problems and guide them through troubleshooting; respond promptly and professionally to customer inquiries and concerns, including challenging or emotionally charged situations.
• Use CRM systems to manage support tickets and resolve trouble tickets.
• Lead by example and follow the guidelines and policies in the Race Communications Employee Handbook.
• Assist with training and mentoring new team members so they can perform their jobs safely and efficiently.
• Operate mechanized equipment, including bucket trucks, excavators, and trenchers; climb poles up to 40 feet and operate bucket trucks with ladders over 32 feet.
• Deploy and remove traffic control devices to maintain safety in work areas on streets and roadways.
• Follow manufacturer weight limits for equipment and machinery, including a 350-pound maximum load for bucket trucks and a 300-pound maximum for ladders.
• Perform vehicle and equipment pre-operation and post-operation checks, and maintain a clean driving record as defined by the fleet insurance underwriter.
• Remain alert to worksite hazards, keep a safe distance from aggressive or unrestrained animals and other hazards, and report concerns or accidents to a supervisor or safety professional.
• Complete and sign off on required pre-job safety planning tools and safety paperwork, and respond appropriately to hazards and warning devices.
• Perform other duties as assigned.

Benefits

• Company-paid medical and dental insurance, beginning the first of the month following the start date.
• Paid time off, including vacation and sick time.
• 11 paid holidays.
• Paid birthday.
• 401(k) matching at 4%.
• Free fiber internet service for employees living in the service area.
• Growth potential, including promotions and new challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED