Field Technician 3 - Tehachapi, CA

Race Communications • Tehachapi, CA

2d • Onsite

About The Position

The Field Technician 3 installs, maintains, and troubleshoots telecommunications equipment and systems to support reliable communication services. The role includes configuring, testing, and repairing fiber-optic networks, cables, and related equipment, and involves working independently as well as collaboratively. Work includes outdoor installations and indoor service locations, with frequent travel to other Race offices and off-site locations from a designated field worksite based out of a central Race Communications worksite in Tehachapi, California.

The technician performs residential internet, telecom, and video installations and troubleshooting; responds to service issues through truck rolls and telephone support; and resolves problems involving LANs, WANs, internet connectivity, and telecom and video infrastructure. The role also includes work-order and ticket management, customer support, remote assistance to technicians and engineers, and training and mentoring new team members. Technicians operate vehicles and mechanized equipment, climb poles and work from bucket trucks, maintain equipment and vehicles, and follow safety procedures. Overtime, nights, and weekends may be required.

Requirements

• Must be eligible to work in the United States without sponsorship.
• Must be at least 21 years old.
• Valid driver's license required, subject to successful verification through a DMV check.
• High school diploma, GED, or equivalent combination of education and experience is preferred.
• At least 12 months of experience as a field technician.
• Understanding of fiber-optic networks, basic telecommunications, and video.
• Basic knowledge of Apple iPad.
• Ability to communicate effectively in English, including speaking, reading, writing, and comprehension, as necessary for job performance and workplace communication.
• Proficient use of MS Office applications, including Teams and teleconferencing applications.
• Functional use of common office equipment, computers, and office software.
• Ability to distinguish colors and audible tones.
• Ability to work safely with equipment and within its manufacturer-specified weight limits.

Nice To Haves

• Proficiency in Spanish.

Responsibilities

• Install and maintain fiber-optic cable and related telecommunications infrastructure.
• Perform residential internet, telecom, and video installations and troubleshoot connectivity issues.
• Respond to service problems through truck rolls and telephone support, including on-site troubleshooting of phone, internet, and video services.
• Resolve technical problems involving LANs, WANs, internet connectivity, telecom, and video infrastructure.
• Conduct low-voltage and fiber-infrastructure wiring and troubleshoot related issues.
• Provide remote assistance to support technicians and engineers.
• Complete assigned work orders promptly and accurately and ensure their timely, accurate completion.
• Use CRM and ticketing processes to manage support tickets and resolve trouble tickets.
• Ask customers questions to identify problems and guide them through troubleshooting; respond promptly and in a customer-centric manner to inquiries and concerns, including challenging or emotionally charged situations.
• Receive location information and task assignments through dispatch software or personnel.
• Lead by example and follow the guidelines and policies in the Race Communications Employee Handbook.
• Assist with training and mentoring new Field Technician team members so they can perform their jobs safely and effectively.
• Operate mechanized equipment, including bucket trucks, excavators, and trenchers; climb poles up to 40 feet and operate bucket trucks with ladders over 32 feet.
• Deploy and remove traffic-control devices to maintain safety in work areas on streets and roadways.
• Observe manufacturer weight limits for equipment and machinery: 350 pounds for bucket trucks and 300 pounds for ladders.
• Perform vehicle and equipment pre-operation and post-operation checks and maintain a clean driving record as defined by the fleet insurance underwriter.
• Travel during a significant portion of the workday to various locations, working indoors and outdoors at businesses or residences as needed.
• Remain alert to worksite hazards, maintain safe distances from aggressive or unrestrained animals and other hazards, and report concerns or accidents to a supervisor or safety professional; participate in investigations as needed.
• Complete and sign required pre-job safety planning tools at the start and end of shifts and complete required safety paperwork.
• Recognize and respond appropriately to safety hazards and warning devices.
• Perform other duties as assigned.

Benefits

• Company-paid medical insurance, starting the first of the month after the start date.
• Company-paid dental insurance, starting the first of the month after the start date.
• Paid time off, including vacation and sick time.
• 11 paid holidays.
• Paid birthday.
• 401(k) matching at 4%.
• Free fiber internet service for employees living in the service area.
• Growth potential, including promotions and new challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED