Field Technician 3 - Merced, CA

Race Communications • Merced, CA

7d • $47,840 - $54,080 • Onsite

About The Position

The Field Technician 3 installs, maintains, and troubleshoots telecommunications equipment and systems, helping ensure reliable communication services and customer connectivity. The role includes configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment. Technicians work independently and collaboratively across outdoor and indoor environments while following safety protocols and supporting customer satisfaction.

Work is primarily performed at a designated field worksite based out of a central Race Communications worksite. Frequent travel to other Race offices and off-site locations is required. A significant portion of the workday is spent traveling by vehicle and working indoors and outdoors at businesses and residences. Overtime, nights, and weekends may be required.

Requirements

• Be eligible to work in the United States without sponsorship.
• Be at least 21 years of age.
• Have a valid driver's license, subject to successful verification through a DMV check.
• Have a minimum of 12 months of experience as a field technician.
• Understand fiber optic networks, basic telecommunications, and video.
• Have basic knowledge of Apple iPad.
• Communicate effectively in English, including speaking, reading, writing, and comprehension as needed for job performance and workplace communication.
• Be proficient with MS Office applications, including Teams, and teleconferencing applications.
• Be able to use common office equipment, computers, and office software.
• Be able to distinguish colors and audible tones.
• Follow applicable safety procedures and equipment manufacturer load limits.

Nice To Haves

• High school diploma or GED, or an equivalent combination of education and experience.
• Proficiency in Spanish.

Responsibilities

• Perform residential installation and troubleshooting of internet connectivity, telecommunications, and video services.
• Respond to support issues through truck rolls and telephone support, troubleshooting on-site phone, internet, and video connectivity.
• Resolve technical problems involving LAN, WAN, internet connectivity, telecommunications, and video.
• Install and troubleshoot low-voltage and fiber infrastructure wiring.
• Provide remote assistance to support technicians and engineers.
• Complete work orders promptly and accurately, and receive location information and task assignments through dispatch software or personnel.
• Ask questions to identify customer problems and guide customers through troubleshooting.
• Use CRM systems to manage support tickets and resolve trouble tickets.
• Respond promptly and in a customer-centric manner to customer inquiries and concerns, including challenging or emotionally charged situations.
• Lead by example and follow the guidelines and policies in the Race Communications Employee Handbook.
• Assist with training and mentoring new Field Technician team members so they can work safely and efficiently.
• Operate mechanized equipment, including bucket trucks, excavators, and trenchers.
• Climb poles up to 40 feet and operate bucket trucks with ladders exceeding 32 feet.
• Deploy and remove traffic-control devices to maintain safety in work areas on streets and roadways.
• Follow manufacturer-specified weight limits for equipment and machinery, including a 350-pound maximum load for bucket trucks and a 300-pound maximum for ladders.
• Perform pre-operation and post-operation vehicle and equipment maintenance.
• Maintain a clean driving record as defined by the current fleet insurance underwriter.
• Recognize potential worksite hazards, maintain safe distances from animals and other hazards, and report concerns or accidents to a supervisor or safety professional.
• Complete and sign required pre-job safety planning tools at the start and end of shifts, and complete safety-related paperwork.
• Recognize and respond appropriately to safety hazards and warning devices.
• Perform other duties as assigned.

Benefits

• Company-paid medical insurance, starting the first of the month following the start date.
• Company-paid dental insurance, starting the first of the month following the start date.
• PTO, including vacation and sick time.
• 11 paid holidays.
• Paid birthday.
• 401(k) matching at 4%.
• Free fiber internet service for employees living in the service area.
• Growth opportunities, including promotions and new challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed