Field Team Leader Coordinator

NielsenIQ

About The Position

The Field Team Leader Coordinator oversees data collection activities across the assigned region, ensuring compliance with global methodologies, quality standards, and business objectives. The role drives operational excellence through team leadership, KPI management, data quality assurance, talent development, and financial stewardship. The coordinator leads and coordinates field data collection, monitors data quality, maintains panel health, and implements corrective actions and continuous improvement initiatives. The position also develops Field Team Leaders and field auditors, builds relationships with retailers and stakeholders, manages regional budgets and travel expenses, and ensures operational targets and client deliverables are met. The ideal candidate develops their leadership team and supports the area in meeting business and operational needs. They continuously optimize resource allocation, organizational design, and reporting models to deliver the business plan. The role requires availability to supervise in the field in CDMX.

Requirements

Completed bachelor's degree.
Proficiency in Microsoft Office.
Business-level English fluency (C1).
3–5 years of work experience leading teams, ideally within a market research field force.
Prior experience in operations or equivalent operational experience.
Solid understanding of operational metrics.
Ability to work with analytical and artificial intelligence (AI) tools.
Strong communication, presentation, and influencing skills.
People management and team leadership skills.
Training in problem analysis and problem-solving methodologies such as Lean Manufacturing, Six Sigma, 5S, or 8D.
Availability to supervise in the field in CDMX.

Nice To Haves

Team leadership experience within a market research field force.

Responsibilities

Lead and coordinate field data collection activities in alignment with global methodologies and standards.
Monitor and review data to ensure quality, accuracy, and consistency.
Implement corrective actions and continuous improvement initiatives to enhance operational KPIs.
Maintain panel health and compliance with Data Science requirements.
Build and sustain strong relationships with retailers and key stakeholders.
Manage, develop, coach, and train Field Team Leaders and field auditors.
Foster a high-performance culture through talent development and succession planning.
Deliver financial, productivity, quality, and operational targets while meeting client commitments.
Manage regional Travel & Expenses (T&E), budgets, and variance analysis.
Ensure timely and accurate completion of reports, assessments, and client deliverables.
Optimize resource allocation, organizational design, and reporting models to deliver the business plan.