Field Support Representative I, II, III

Canon Business Process Services, Inc.•Grand Rapids, MI

About The Position

Under direct supervision, the Field Support Representative (FSR) works in a temporary in-house talent pool providing replacement and short-term administrative services when Office Service Representatives or other employees are out of the office. The FSR has an assigned home location and is scheduled to visit other client sites within the region to provide services such as faxing, printing, mail handling, reception, and other assigned duties. The role requires heavy travel of up to 75%. Candidates must have reliable public transportation or a clean driving record and personal vehicle. Business travel expenses are reimbursed. The FSR supports customer service and a range of mailroom, shipping, supply, copying, faxing, and administrative operations. Depending on site needs, assignments may also include supporting kitchen and conference rooms, reception, document scanning, shipping preparation, and other duties. The position may involve preparing productivity and billing reports.

Requirements

High school diploma or equivalent.
1–3 years of experience working in a mailroom or professional office environment.
Ability to perform basic job functions under general direction.
Basic knowledge of metering, weighing, logging, and other shipping procedures.
Basic computer skills.
Ability to perform routine and some more complex functions using equipment and systems such as fax machines, scanners, meters, stampers, tracking systems, photocopiers, and color copiers, with general direction.
Excellent customer service skills and a professional attitude and appearance.
Ability to work overtime and meet deadlines.
Good organizational skills.
Ability to perform physical activities including bending, reaching, lifting, and prolonged sitting or standing; may lift or move up to 50 pounds.
Ability to perform mail, delivery, copying, and other administrative tasks as requested.
Reliable public transportation or a clean driving record and personal vehicle, due to travel requirements of up to 75%.

Responsibilities

Promote internal and external customer satisfaction by understanding expectations, proactively identifying and resolving issues, and building relationships.
Receive, sort, and deliver incoming mail and packages according to assigned floors and established time frames.
Prepare outgoing mail and packages by wrapping, sealing, weighing, affixing postage, and dispatching items in accordance with postal regulations.
Prepare scheduled inter-office pouches for client affiliates where applicable.
Process outgoing overnight shipments and log and deliver incoming overnight packages within established time frames.
Log incoming and outgoing items and review them for accuracy and completeness.
Deliver legal packages by walking or transportation where required, obtaining signatures and delivery documentation.
Organize and distribute client supplies, verify and log deliveries, monitor copy-supply inventory, and maintain neat supply areas.
Estimate runtimes for small and medium photocopy jobs; check copy quality and accuracy; bind work when requested; and deliver and pick up copy jobs.
Provide minor photocopier maintenance, including clearing paper jams, placing service calls, and routine cleaning.
Operate fax machines, send and receive faxes, maintain accurate logs, generate reports where appropriate, and confirm receipt as needed.
Perform administrative tasks such as inserting, copying, photocopying, and faxing.
Learn new features and functions of copying, faxing, scanning, and shipping equipment as they are introduced at the site.
As directed by the Site Manager, maintain kitchen and conference-room areas, order food, and make coffee.
As directed by the Site Manager, answer telephones, take messages, and greet visitors.
As directed by the Site Manager, move boxes, supplies, or furniture and replace light bulbs.
Perform document scanning when requested.
Prepare outgoing items for shipping.
Perform additional responsibilities that other employees at the site do not perform.
Prepare reports to measure productivity and calculate billing charges when required.
Meet deadlines and work overtime when required.
Adhere to and support CBPS Core Values: focusing on results and customers, being innovative and quality driven, and performing ethically.

Benefits

Competitive pay and benefits.
Comprehensive training and development programs to prepare employees to advance from within.
Employee discounts on entertainment, products, and services nationwide.
Business travel expenses reimbursed.

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