Field Support Representative I, II, III

Canon Business Process Services, Inc.•Minneapolis, MN

About The Position

Under direct supervision, the Field Support Representative is assigned to a temporary in-house talent pool that provides replacement and short-term administrative services when Office Service Representatives or other employees are out of the office. The representative has a home location but is scheduled to visit other client sites within the region to provide services such as faxing, printing, mail handling, reception, and other assigned duties. The position requires heavy travel, up to 75%, and reliable public transportation or a clean driving record and personal vehicle. Business travel expenses are reimbursed. The role provides customer service and performs mailroom, package, shipping, supply, copying, faxing, scanning, and general administrative tasks. Duties and services may vary by client site and may include reception, kitchen and conference-room support, moving boxes or furniture, replacing light bulbs, preparing shipping items, and preparing reports to measure productivity or calculate billing charges. The representative must learn new office automation equipment features as they are introduced at the site.

Requirements

High school diploma or equivalent.
1–3 years of experience working in a mailroom or professional office environment.
Ability to perform basic job functions under general direction.
Basic knowledge of metering, weighing, logging, and other shipping procedures.
Basic computer skills.
Ability to perform routine and some more complex functions using equipment and systems such as fax machines, scanners, meters, stamping equipment, tracking systems, and photocopiers, including color copiers, with general direction.
Excellent customer service skills and a professional attitude and appearance.
Ability to work overtime and meet deadlines.
Good organizational skills.
Ability to perform physical activity including bending, reaching, lifting, and prolonged sitting or standing; may lift or move up to 50 pounds.
Ability to perform mail, delivery, copying, and other administrative tasks as requested.
Reliable public transportation or a clean driving record and personal vehicle for required travel of up to 75%.

Responsibilities

Promote internal and external customer satisfaction by understanding expectations, proactively identifying and resolving problems, and building customer relationships.
Receive, sort, and deliver incoming mail and packages within established time frames; prepare, weigh, affix postage to, and dispatch outgoing mail and packages in accordance with postal regulations.
Prepare scheduled outgoing inter-office pouches when applicable.
Process outgoing overnight shipments and log and deliver incoming overnight packages within established deadlines.
Log incoming and outgoing items and check records for accuracy and completeness.
Deliver legal packages when required, obtaining signatures and delivery documentation.
Organize and distribute client supplies; verify and log deliveries; monitor copy-supply inventory and keep supply areas neat.
Handle items for distribution to client employees, affiliates, dealers, or other groups.
Estimate runtime for small to medium photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and pick up copy jobs.
Perform minor photocopier maintenance, such as clearing paper jams, placing service calls, and routine cleaning.
Operate fax machines, send and receive faxes, maintain accurate logs, and generate reports or confirm receipt when appropriate.
Perform administrative tasks such as inserting, copying, photocopying, and faxing.
Learn new features and functions of copying, faxing, scanning, and shipping equipment as introduced at client sites.
As directed by the Site Manager, maintain kitchen and conference-room areas, order food, and make coffee.
As directed by the Site Manager, provide reception services, including answering telephones, taking messages, and greeting visitors.
As directed by the Site Manager, move boxes, supplies, or furniture; replace light bulbs; perform document scanning; and prepare items for shipping.
Perform additional duties assigned at client sites, including duties not performed by other employees at that site.
Prepare reports to measure productivity and calculate billing charges when required.
Work overtime and meet deadlines.
Support and adhere to CBPS Core Values: focusing on results and customers, being innovative and quality driven, and performing ethically.

Benefits

Competitive pay and benefits.
Comprehensive training and development programs that prepare employees to advance from within.
Employee discounts on entertainment, products, and services nationwide.
Business travel expenses reimbursed.

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