Field Support Representative I, II, III
About The Position
Under direct supervision, the Field Support Representative is assigned to a temporary in-house talent pool that provides replacement and short-term administrative services when Office Service Representatives or other employees are out of the office. The representative has a home location and is scheduled to visit other client sites within the region to provide services such as faxing, printing, mail handling, reception, and other assigned duties. The position requires heavy travel, up to 75%, and reliable public transportation or a clean driving record and personal vehicle. Business travel expenses are reimbursed. The role supports customers and client operations by handling mail, packages, supplies, copying, faxing, shipping, and administrative tasks. Depending on the site and direction from the Site Manager, duties may also include reception, maintaining kitchen and conference areas, moving items, document scanning, and preparing reports for productivity measurement and billing. Employees are expected to learn new office-automation equipment features as they are introduced at client sites.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience working in a mailroom or professional office environment.
- Ability to perform basic job functions under general direction.
- Basic knowledge of metering, weighing, logging, and other shipping procedures.
- Basic computer skills.
- Ability to perform routine and some more complex functions using equipment and systems such as fax machines, scanners, metering and stamping equipment, tracking systems, and photocopiers, including color copying.
- Excellent customer service skills and a professional attitude and appearance.
- Ability to work overtime and meet deadlines.
- Adherence to and support for CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven, and Performing Ethically.
- Good organizational skills.
- Ability to perform mail, delivery, copying, and other administrative tasks as requested.
- Ability to travel up to 75% and access reliable public transportation or have a clean driving record and personal vehicle.
Responsibilities
- Ensure internal and external customer satisfaction by understanding expectations, proactively identifying and resolving problems, and building relationships.
- Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
- Prepare outgoing mail and packages by wrapping, sealing, weighing, affixing postage, and dispatching them according to postal regulations.
- Prepare scheduled outgoing inter-office pouches for client affiliates, where applicable.
- Process outgoing overnight shipments and log and deliver incoming overnight packages within established time frames.
- Log incoming and outgoing items and check records for accuracy and completeness.
- At some locations, walk or use transportation to deliver legal packages promptly, obtaining signatures and delivery documentation.
- Organize and distribute client supplies, verify and log deliveries, monitor copy supplies, and maintain tidy supply areas.
- Handle items for distribution to client employees, affiliates, dealers, or other groups.
- Estimate runtimes for small- and medium-sized photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and collect copy jobs.
- Perform minor photocopier maintenance, including resolving paper jams, placing service calls, and routine cleaning.
- Operate fax machines, send and receive faxes, maintain accurate logs, generate activity and confirmation reports when appropriate, and confirm receipt as necessary.
- Perform administrative duties such as inserting, copying, photocopying, and faxing.
- Learn new features and functions of copying, faxing, scanning, and shipping equipment introduced at client sites.
- As directed by the Site Manager, maintain kitchen and conference areas, order food, and make coffee.
- As directed by the Site Manager, provide reception services, answer telephones, take messages, and greet visitors.
- As directed by the Site Manager, move boxes, supplies, or furniture and replace light bulbs.
- As directed by the Site Manager, perform document scanning and prepare items for shipping.
- Perform additional responsibilities that other employees at the site do not perform, when requested.
- Prepare reports to measure productivity and calculate billing charges, as applicable.
- Meet deadlines and work overtime when required.
Benefits
- Competitive pay and benefits.
- Comprehensive training and development programs that prepare employees to advance from within.
- Employee discounts on entertainment, products, and services nationwide.
- Business travel expenses reimbursed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
