Field Support Representative II

Canon Business Process Services•Irving, TX

About The Position

Under direct supervision, the Field Support Representative is assigned to a temporary in-house talent pool that provides replacement and short-term administrative services when Office Service Representatives or other employees are out of the office. The representative has a home location but travels to other client sites within the region to provide services such as faxing, printing, mail handling, reception, and other assigned duties. The position requires heavy travel, up to 75%, and reliable public transportation or a clean driving record and personal vehicle. Business travel expenses are reimbursed. The role supports customer service and a range of mailroom, shipping, supply, copying, faxing, and administrative operations. Depending on the site and direction of the Site Manager, duties may also include reception, maintaining kitchen and conference areas, moving supplies or furniture, document scanning, preparing outgoing shipments, and preparing productivity or billing reports. The position involves physical activity such as bending, reaching, lifting, and prolonged sitting or standing, and may require lifting or moving up to 50 pounds. The employer offers competitive pay and benefits, training and development programs, opportunities to advance from within, a positive work and client environment, and nationwide employee discounts.

Requirements

High school diploma or equivalent.
1–3 years of experience working in a mailroom or professional office environment.
Ability to perform basic job functions under general direction.
Basic knowledge of metering, weighing, logging, and other shipping procedures.
Basic computer skills.
Ability to perform routine and some more complex functions using equipment and systems such as fax machines, scanners, meters, stamping equipment, tracking systems, photocopiers, and color copiers, with general direction.
Excellent customer service skills and a professional attitude and appearance.
Ability to work overtime and meet deadlines.
Adherence to and support of CBPS Core Values: focusing on results and customers, being innovative and quality-driven, and performing ethically.
Ability to travel between client sites, with reliable public transportation or a clean driving record and personal vehicle.
Ability to perform physical activities including bending, reaching, lifting, and prolonged sitting or standing; may lift or move up to 50 pounds.
Good organizational skills.

Responsibilities

Promote customer satisfaction by understanding customer expectations, proactively identifying and resolving problems, and building relationships.
Receive, sort, and deliver incoming mail and packages within established time frames.
Prepare and dispatch outgoing mail and packages in accordance with postal regulations.
Prepare inter-office pouches and process overnight shipments; log and deliver incoming overnight packages.
Log incoming and outgoing items and review records for accuracy and completeness.
Deliver legal packages where required, obtaining signatures and documentation to confirm delivery.
Organize and distribute supplies, verify and log deliveries, monitor copy-supply inventory, and keep supply areas neat.
Handle items for distribution to client employees, affiliates, dealers, or other recipients.
Estimate runtime for photocopy jobs, check copy quality and accuracy, produce bound copies when requested, and deliver and pick up copy jobs.
Perform minor photocopier maintenance, including clearing paper jams, placing service calls, and routine cleaning.
Send and receive facsimiles, maintain accurate fax logs, generate activity and confirmation reports where appropriate, and confirm receipt when necessary.
Perform administrative tasks such as inserting, copying, photocopying, and faxing.
Learn new features and functions of office automation equipment, including copying, faxing, scanning, and shipping equipment.
As directed by the Site Manager, maintain kitchen and conference areas, order food, make coffee, answer telephones, take messages, greet visitors, move boxes or furniture, replace light bulbs, scan documents, and prepare outgoing shipments.
Perform additional duties assigned at the site, including preparing productivity reports and billing charges when required.
Meet deadlines and work overtime when required.

Benefits

Competitive pay and benefits.
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide.
Business travel expenses are reimbursed.

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