Field Support Representative I, II, III

Canon Business Process Services•Grand Rapids, MI

About The Position

Under direct supervision, the Field Support Representative (FSR) works in a temporary in-house talent pool providing replacement and short-term administrative services when Office Service Representatives and others are out of the office. The FSR has an assigned home location but is scheduled to visit other client sites within the region to provide services such as faxing, printing, mail handling, and reception. The role requires heavy travel, up to 75%, using reliable public transportation or a clean driving record and personal vehicle. Business travel expenses are reimbursed. The FSR supports customer service and a variety of mail, package, supply, copying, faxing, shipping, and administrative operations. Depending on the site and direction of the Site Manager, duties may also include maintaining kitchen and conference room areas, reception, moving supplies or furniture, changing light bulbs, scanning documents, and preparing productivity or billing reports. The role requires learning new features and functions of office automation equipment as they are introduced at client sites. The position involves physical activity including bending, reaching, lifting, and prolonged sitting or standing; employees may lift or move up to 50 pounds. The employer offers competitive pay and benefits, training and development programs, opportunities to advance from within, a positive work and client environment, and nationwide employee discounts.

Requirements

High school diploma or equivalent.
1–3 years of experience working in a mailroom or professional office environment.
Ability to perform basic job functions under general direction.
Basic knowledge of metering, weighing, logging, and other shipping procedures.
Basic computer skills.
Ability to perform routine and some more complex functions using equipment and systems such as fax machines, scanners, meters, stampers, tracking systems, photocopiers, and color copiers, with general direction.
Ability to follow general supervision and instructions for routine work and detailed instructions for new activities or special assignments.
Excellent customer service skills and a professional attitude and appearance.
Ability to work overtime and meet deadlines.
Adherence to and support for CBPS Core Values: focusing on results and customers, being innovative and quality-driven, and performing ethically.
Reliable public transportation or a clean driving record and a personal vehicle for travel between client sites.
Ability to perform physical activity including bending, reaching, lifting, and prolonged periods of sitting or standing; may lift or move up to 50 pounds.
Good organizational skills.

Responsibilities

Promote customer satisfaction by understanding customer expectations, proactively identifying and resolving issues, and building relationships.
Receive, sort, and deliver incoming mail and packages according to assigned floors and established time frames.
Prepare and dispatch outgoing mail and packages in accordance with postal regulations, including wrapping, sealing, weighing, and affixing postage.
Prepare scheduled inter-office pouches when applicable and process overnight shipments such as Federal Express and UPS.
Log incoming and outgoing items and review records for accuracy and completeness; log and deliver incoming overnight packages within established time frames.
Deliver legal packages promptly where required, obtaining signatures and documentation to confirm delivery.
Organize and distribute client supplies, verify and log deliveries, monitor copy-supply inventory, and maintain neat supply areas.
Estimate the runtime for small to medium photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and pick up copy jobs.
Perform minor photocopier maintenance, such as clearing paper jams, placing service calls, and routine cleaning.
Operate fax machines, send and receive faxes, maintain accurate logs, and produce activity or confirmation reports and confirm receipt when appropriate.
Perform administrative tasks such as inserting, copying, photocopying, and faxing.
Learn new features and functions of copying, faxing, scanning, and shipping equipment as they are introduced at client sites.
As directed by the Site Manager, maintain kitchen areas and conference rooms, order food, make coffee, answer telephones, take messages, and greet visitors.
As directed, move boxes, supplies, or furniture; replace light bulbs; scan documents; and prepare outgoing items for shipping.
Perform additional site-specific responsibilities that other employees at the site do not perform.
Prepare reports to measure productivity and calculate billing charges when required.
Work overtime and meet deadlines.

Benefits

Competitive pay and benefits.
Comprehensive training and development programs that prepare employees to advance from within.
Employee discounts on entertainment, products, and services nationwide.

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