Field Support Representative I, II, III

Canon Business Process Services • Minneapolis, MN

12h • Onsite

About The Position

Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool that provides replacement and short-term administrative services when Office Service Representatives and others are out of the office. The FSR has a home location but is scheduled to visit other client sites within the region to provide services such as faxing, printing, mail handling, reception, and other assigned duties. The position requires heavy travel, up to 75%, and reliable public transportation or a clean driving record and personal vehicle. Business travel expenses are reimbursed.

The FSR provides customer service and performs mail, package, pouch, supply, copying, faxing, shipping, and general administrative tasks. Depending on the site and direction from the Site Manager, duties may also include reception, maintaining kitchen and conference areas, moving supplies or furniture, replacing light bulbs, scanning documents, and preparing reports for productivity measurement and billing.

The position involves physical activity such as bending, reaching, lifting, and prolonged sitting or standing, and may require lifting or moving up to 50 pounds. The role may require overtime and meeting deadlines. The employer offers competitive pay and benefits, training and development programs, opportunities to advance from within, a positive work and client environment, and nationwide employee discounts.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience working in a mailroom or professional office environment.
• Able to perform basic job functions under general direction.
• Basic knowledge of metering, weighing, logging, and other shipping procedures.
• Basic computer skills.
• Able to perform routine and some more complex functions using equipment and systems such as fax machines, scanners, meters, stamping equipment, tracking systems, and photocopiers, including color copiers, with general direction.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Adherence to and support for CBPS Core Values: focusing on results and customers, being innovative and quality-driven, and performing ethically.
• Ability to travel extensively, up to 75%, using reliable public transportation or a personal vehicle with a clean driving record.
• Ability to perform physical activities including bending, reaching, lifting, and prolonged sitting or standing; may lift or move up to 50 pounds.
• Good organizational skills.

Responsibilities

• Provide customer service by understanding customer expectations, proactively identifying and resolving problems, and building relationships.
• Receive, sort, and deliver incoming mail and packages according to assigned floors and established time frames.
• Prepare outgoing mail and packages by wrapping, sealing, weighing, applying postage, and dispatching items in accordance with postal regulations.
• Prepare scheduled inter-office pouches when applicable and process outgoing overnight shipments such as Federal Express and UPS.
• Log incoming and outgoing items as required and review them for accuracy and completeness.
• Deliver legal packages where required, obtain necessary signatures, and maintain delivery documentation.
• Organize and distribute client supplies, verify and log deliveries, monitor copy-supply inventory, and keep supply areas neat.
• Handle items for distribution to client employees, affiliates, dealers, or other groups.
• Estimate runtime for small to medium photocopy jobs, check copy quality and accuracy, produce bound copies when requested, and deliver and collect copy jobs.
• Perform minor photocopier maintenance, such as clearing paper jams, placing service calls, and routine cleaning.
• Operate fax machines, send and receive faxes, maintain accurate logs, generate reports where appropriate, and confirm receipt as necessary.
• Perform administrative duties such as inserting, copying, photocopying, and faxing.
• Learn new features and functions of copying, faxing, scanning, and shipping equipment as they are introduced at the site.
• At the Site Manager’s direction, maintain kitchen and conference areas, order food, make coffee, answer telephones, take messages, greet visitors, move boxes or furniture, replace light bulbs, scan documents, and prepare outgoing shipments.
• Perform other site-specific duties, including tasks not performed by other employees at the site.
• Prepare reports to measure productivity and calculate billing charges when required.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED