Field Support Representative II

Canon Business Process Services, Inc. • Irving, TX

4d

About The Position

Under direct supervision, the Field Support Representative is assigned to a temporary in-house talent pool that provides replacement and short-term administrative services when Office Service Representatives or other employees are out of the office. The representative has a home location but travels to other client sites within the region to provide services such as faxing, printing, mail handling, reception, and other assigned duties. The role requires heavy travel, up to 75%, and reliable public transportation or a clean driving record and personal vehicle. Business travel expenses are reimbursed.

The position supports client operations by handling mail and packages, supplies, copying, faxing, shipping, and general administrative work. Depending on site needs and at the Site Manager’s direction, duties may also include reception, kitchen and conference room support, document scanning, shipping preparation, moving items, and other responsibilities. The representative may prepare productivity reports and billing charges.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience working in a mailroom or professional office environment.
• Ability to perform basic job functions under general direction.
• Basic knowledge of metering, weighing, logging, and other shipping procedures.
• Basic computer skills.
• Ability to perform routine and some more complex functions using equipment and systems such as fax machines, scanners, meters, stampers, tracking systems, and photocopiers, including color copiers.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Adherence to and support for CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven, and Performing Ethically.
• Good organizational skills.
• Ability to perform mail, delivery, copying, and other administrative tasks.
• Ability to travel up to 75% and have reliable public transportation or a clean driving record and personal vehicle.
• Physical activity including bending, reaching, lifting, and prolonged sitting or standing; may lift or move up to 50 pounds.

Responsibilities

• Deliver customer satisfaction by understanding customer expectations, identifying and resolving issues proactively, and building relationships.
• Receive, sort, and deliver incoming mail and packages within established time frames; prepare and dispatch outgoing mail and packages in accordance with postal regulations.
• Prepare inter-office pouches when applicable and process overnight shipments such as Federal Express and UPS; log and deliver incoming items and maintain accurate records.
• Deliver legal packages when required, obtaining signatures and documentation to confirm delivery.
• Organize and distribute client supplies, verify and log deliveries, monitor copy-supply inventory, and maintain the supply area.
• Estimate run times for photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and collect copy jobs.
• Perform minor photocopier maintenance, including clearing paper jams, placing service calls, and routine cleaning.
• Send and receive faxes, maintain accurate logs, generate reports where appropriate, and confirm receipt when necessary.
• Perform administrative tasks such as inserting, copying, photocopying, faxing, and learning new features of office automation equipment.
• As directed by the Site Manager, maintain kitchen and conference rooms, order food, make coffee, provide reception, answer phones, take messages, greet visitors, move boxes or furniture, replace light bulbs, scan documents, prepare shipments, and perform other site-specific duties.
• Prepare reports to measure productivity and calculate billing charges when required.
• Work overtime and meet deadlines.

Benefits

• Competitive pay and benefits
• Comprehensive training and development programs that prepare employees to advance from within
• Employee discounts on entertainment, products, and services nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED