Field Support Representative II- Driver
About The Position
Under direct supervision, the Field Support Representative-Driver is assigned to a temporary in-house talent pool that provides replacement and short-term administrative services when Office Service Representatives and other employees are out of the office. The representative is assigned a home location and scheduled to visit other client sites within the region to provide support across multiple disciplines, primarily driving mail and packages, with possible duties in faxing, printing, mail services, reception, and other assigned tasks. The position requires heavy travel of up to 75%. The employee must have reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses are reimbursed. The representative may also prepare reports to measure productivity and calculate billing charges.
Requirements
- High school diploma or equivalent.
- 2–5 years of experience working in a mailroom or professional office environment.
- Valid U.S. driver's license with a clean driving record.
- Previous driving experience.
- Ability to perform basic job functions under general direction and some understanding of more detailed aspects of the job.
- Basic knowledge of metering, weighing, logging, and other shipping procedures.
- Basic computer skills.
- Ability to operate fax, scanner, metering, stamping, tracking, photocopying, and color-copying equipment and systems, including routine and some more complex functions under general direction.
- Excellent customer service skills and a professional attitude and appearance.
- Ability to work overtime and meet deadlines.
- Ability to adhere to and support CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven, and Performing Ethically.
- Good organizational skills.
- Ability to perform mail, delivery, copying, and other administrative tasks and to operate a motor vehicle safely.
Responsibilities
- Promote customer satisfaction by understanding expectations, proactively identifying and resolving problems, and building relationships with internal and external customers.
- Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
- Prepare outgoing mail and packages by wrapping, sealing, weighing, applying postage, and dispatching them in accordance with postal regulations.
- Prepare scheduled outgoing inter-office pouches for client affiliates, where applicable.
- Process outgoing overnight shipments and log and deliver incoming overnight packages within established time frames.
- Log incoming and outgoing items and check records for accuracy and completeness.
- Drive a company vehicle to pick up and deliver outgoing mail and packages from client sites or other locations within established time frames.
- Organize and distribute client supplies, verify and log deliveries, monitor copy-supply inventory, and keep supply areas neat.
- Handle items for distribution to client employees, affiliates, dealers, and other recipients.
- Estimate the runtime for small and medium photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and collect copy jobs.
- Perform minor photocopier maintenance, including clearing paper jams, placing service calls, and routine cleaning.
- Operate fax machines, send and receive faxes, maintain accurate logs, generate activity and confirmation reports when appropriate, and confirm receipt as needed.
- Perform administrative tasks such as inserting, copying, photocopying, and faxing.
- Learn new features and functions of copying, faxing, scanning, and shipping equipment as they are introduced at client sites.
- At the Site Manager's direction, set up and maintain kitchen and conference room areas, order food, and make coffee.
- At the Site Manager's direction, provide reception support by answering telephones, taking messages, and greeting visitors.
- At the Site Manager's direction, move boxes, supplies, or furniture; replace light bulbs; perform document scanning; prepare outgoing shipments; or perform additional site-specific duties.
- Prepare reports to measure productivity and determine billing charges, as needed.
Benefits
- Competitive pay and benefits.
- Comprehensive training and development programs that prepare employees to advance from within.
- Employee discounts on entertainment, products, and services nationwide.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
