Field Support Representative I, II, III- Driver

Canon Business Process Services, Inc. • Sunnyvale, CA

1d • $26 - $30

About The Position

Under direct supervision, the Field Support Representative-Driver (FSR-Driver) is assigned to a temporary in-house talent pool that provides replacement and short-term administrative services when Office Service Representatives and other employees are out of the office. The representative is assigned a home location and scheduled to visit other client sites within the region. The work primarily involves driving mail and packages, but may also include faxing, printing, mailroom tasks, reception, and other assigned duties. The role requires heavy travel of up to 75%. The employee must have reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses are reimbursed.

The role handles customer service, mail and package processing and delivery, supplies and inventory, copying, faxing, shipping, and general administrative support. Duties may also include maintaining kitchen and conference-room areas, reception, moving boxes or furniture, replacing light bulbs, scanning documents, and preparing reports for productivity measurement and billing. Employees are expected to learn new office-automation equipment and features as introduced at client sites.

The position involves physical activity such as bending, reaching, lifting, and prolonged sitting or standing, with lifting or moving items weighing up to 50 pounds. It also requires operating a motor vehicle safely, meeting deadlines, and providing professional customer service.

Requirements

• High school diploma or equivalent.
• 2–5 years of experience working in a mailroom or professional office environment.
• Valid U.S. driver's license with a clean driving record.
• Previous driving experience.
• Ability to perform basic job functions under general direction and some understanding of the job's more detailed aspects.
• Basic knowledge of metering, weighing, logging, and other shipping procedures.
• Basic computer skills.
• Ability to perform routine and some more complex functions using equipment and systems such as fax machines, scanners, meters, stampers, tracking systems, and photocopiers, including color copiers.
• Ability to work overtime and meet deadlines.
• Excellent customer service skills and a professional attitude and appearance.
• Good organizational skills.
• Ability to perform mail, delivery, copying, and other administrative tasks and to operate a motor vehicle safely.
• Ability to meet the travel requirement of up to 75%, with reliable public transportation or a clean driving record and a personal vehicle.
• Ability to perform physical activities including bending, reaching, lifting, and prolonged sitting or standing, and to lift or move up to 50 pounds.
• Adherence to and support for CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven, and Performing Ethically.

Responsibilities

• Provide customer service to internal and external customers by understanding expectations, proactively identifying and resolving issues, and building relationships.
• Receive, sort, and deliver incoming mail and packages according to assigned floors and established time frames.
• Prepare outgoing mail and packages by wrapping, sealing, weighing, applying postage, and dispatching items in accordance with postal regulations.
• Prepare scheduled outgoing inter-office pouches, when applicable.
• Process outgoing overnight shipments and log and deliver incoming overnight packages within established time frames.
• Log incoming and outgoing items and check records for accuracy and completeness.
• Drive a company vehicle to pick up and deliver mail and packages between client sites and other locations within established time frames.
• Organize and distribute client supplies, verify and log orders, monitor copy-supply inventory, and maintain a neat supply area.
• Handle items for distribution to client employees, affiliates, dealers, or other recipients.
• Estimate runtimes for small and medium photocopy jobs; check copies for quality and accuracy; produce bound copies when requested; and deliver and pick up copy jobs.
• Perform minor photocopier maintenance, including clearing paper jams, placing service calls, and routine cleaning.
• Operate fax machines, send and receive faxes, maintain accurate logs, generate activity or confirmation reports when appropriate, and confirm receipt as needed.
• Perform administrative tasks such as inserting, copying, photocopying, and faxing.
• Learn new features and functions of copying, faxing, scanning, and shipping equipment as introduced at client sites.
• As directed by the Site Manager, maintain kitchen areas and conference rooms, order food, and make coffee.
• As directed by the Site Manager, answer telephones, take messages, and greet visitors.
• As directed by the Site Manager, move boxes, supplies, or furniture; replace light bulbs; scan documents; and prepare items for shipping.
• Perform additional responsibilities that other employees at the site do not perform, as assigned.
• Prepare reports to measure productivity and calculate billing charges, as needed.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.
• Business travel expenses reimbursed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED