Field Services Technician

Ledcor • Hazard, KY

3d • Onsite

About The Position

Ledcor Technical Services designs, builds, and maintains wireline and wireless communication networks. The Field Services Technician performs restoration activities, preventative maintenance, installations, repairs, configurations, and testing for customer networks and services. The role works with Inside Plant (ISP) and Outside Plant (OSP) networking equipment and supports optical, electrical, voice, and data services. It includes testing circuits with optical time domain reflectometers (OTDR) and providing customer-focused service at customer locations.

Requirements

• At least 5 years of experience in telecommunications, business installation and service for electronics, security, and/or cabling.
• Positive, customer-focused approach and ability to handle challenging situations with integrity, empathy, and sincerity.
• Strong knowledge of Microsoft Office suite.
• Experience working independently in the field and thriving in a dynamic environment.
• Clear and efficient verbal and written communication skills.
• Ability to meet the physical requirements of the position, including sitting, standing, bending, climbing, lifting up to 50 pounds, working at heights, and working in confined spaces and safe weather conditions.
• Must be able to show proof of eligibility to work in the United States.

Nice To Haves

• A technical college degree or diploma is valued but not required; equivalent telecommunications experience is also valued.

Responsibilities

• Provide an elite customer service experience and professionally de-escalate customer concerns.
• Work at customer locations to install and repair internet, copper and fiber cabling, rack-mounted routers, and demarcation extensions.
• Identify, analyze, and resolve technical issues, including installing cable runs, swapping cards, and installing data circuits for internet connections.
• Perform installation, repair, configuration, and testing of moves, additions, changes, and disconnects (MACD) on ISP and OSP networking equipment.
• Support customer optical, electrical, voice, and data services, including circuit testing with OTDR equipment.
• Follow Ledcor’s safety program when using vehicles, tools, and equipment.

Benefits

• Competitive total rewards package with compensation and benefits supporting physical, mental, and financial well-being.
• Exciting and challenging work with opportunities to develop skills and knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed