Field Services Technician

Ledcor • Harlan, KY

1d • Onsite

About The Position

Ledcor Technical Services is seeking a Field Services Technician to perform restoration activities, preventative maintenance, installations, repairs, configuration, and testing for telecommunications networks and equipment. The technician will work with Inside Plant (ISP) and Outside Plant (OSP) networking equipment and support customer optical, electrical, voice, and data services. The role includes testing circuits with optical time domain reflectometers (OTDR) and delivering professional, customer-focused service at customer locations.

Requirements

• Five or more years of experience in telecommunications, business installation and service for electronics, security, and/or cabling.
• Customer-focused approach and a positive, can-do attitude, with the ability to handle challenging situations with integrity, empathy, and sincerity.
• Strong knowledge of Microsoft Office suite.
• Experience working independently in the field and thriving in a dynamic environment.
• Clear and efficient verbal and written communication skills.
• Ability to travel with a company-provided vehicle and meet the physical requirements of the position.
• Must be able to show proof of eligibility to work in the United States.

Nice To Haves

• A degree or diploma from a technical college is valued but not required; equivalent telecommunications experience is equally important.

Responsibilities

• Provide an elite customer service experience and professionally de-escalate customer concerns.
• Work at customer locations to install and repair internet, copper and fiber cabling, rack-mounted routers, and demarcation extensions.
• Identify and analyze technical issues and provide solutions, including installing cable runs, swapping out cards, and installing data circuits for internet connections.
• Perform installation, repair, configuration, and testing of moves, additions, changes, and disconnects (MACD) on ISP and OSP networking equipment.
• Support customer optical, electrical, voice, and data services, including testing circuits with OTDR equipment.
• Follow Ledcor’s safety program when using vehicles, tools, and equipment.

Benefits

• Competitive total rewards package with compensation and benefits supporting physical, mental, and financial well-being.
• Opportunities to develop skills and knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed