Field Services Technician

The Fi Company•Las Vegas, NV

About The Position

The Field Services Technician provides customer service and support during field visits and dispatches. The role performs on-site installation, repair, maintenance, and testing of the Company's digital and visual merchandising displays, diagnoses technical issues, and determines solutions. The position travels approximately 75% of the time, with travel potentially reaching six days per week and possibly including international travel. When not traveling, the Technician works in the on-site Production department as needed. The role is safety-sensitive and subject to pre-employment, random, reasonable-suspicion, and post-accident drug and alcohol screening. Starting times may be as early as midnight, and the schedule may include overtime, weekends, holidays, and on-call work. The Technician performs installation tasks that may include cutting and drilling concrete and terminating low-voltage and control wiring; works with technical documentation and computer systems; records hours and parts and completes work orders; and follows up on open service issues. The position also involves communicating with customers, representatives, and management; driving a box truck locally in Nevada; maintaining accurate records; and complying with company safety programs and OSHA procedures. A valid passport or the ability to obtain one and the ability to receive gaming licenses in approved jurisdictions are required.

Requirements

Read, write, and/or speak English.
One to five years of experience working in the field or a similar environment.
Ability to read, interpret, and understand flow charts, equipment manuals, technical documentation, and other materials for installing, troubleshooting, and servicing digital and mechanical systems.
Ability to multitask.
Computer proficiency in Microsoft Office and Google Docs, Sheets, and Forms.
Excellent customer service skills.
Proficient time-management skills and ability to organize and manage multiple priorities.
Ability to take initiative and adapt effectively to changes.
Ability to recognize emergency situations and take appropriate action.
Ability to establish and maintain cooperative working relationships.
Sound judgment and ability to work independently with minimal supervision.
Ability to perform varied duties, change between tasks of different natures, and work within deadlines or established timeframes, including with frequent interruptions or distractions.
Basic math skills.
Ability to climb stairs and occasionally lift up to 75 pounds.
Driver's license in good standing and ability and willingness to drive box trucks locally in Nevada.
High school diploma, GED, or equivalent required.
Travel to other company and customer locations, potentially including international travel; valid passport or ability to obtain one.
Ability to receive gaming licenses in approved gaming jurisdictions.
Ability to comply with company safety and health programs and attend and comply with OSHA training, procedures, and policies.

Nice To Haves

Associate degree or higher related to the travel industry or hospitality, hotel, or gaming.
Two or more years of experience in Gaming/EGM OEM/Casino or Distributor licensing capacity.

Responsibilities

Install, service, and maintain the Company's digital and visual merchandising displays.
Troubleshoot failed equipment and components and correct or adjust malfunctioning or out-of-spec equipment.
Perform installation work, including cutting and drilling concrete and terminating low-voltage and control wiring.
Read and follow flow charts, equipment manuals, technical documentation, and computer printouts to install, troubleshoot, and service digital and mechanical systems.
Report hours and parts used and complete work orders using a computer.
Follow up on open service issues and ensure necessary parts are ordered to complete service calls.
Work with other personnel to resolve technical problems and advise the departmental supervisor of changes or problems.
Assist other technical personnel when requested and may train employees and subcontractors in proper installation techniques.
Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process.
Take appropriate actions to mitigate or eliminate hardware and software problems.
Drive box trucks locally in Nevada for jobs.
Communicate clearly and accurately with customers, on-site representatives, and management.
Work in the on-site Production department when not traveling and as needed.
Maintain and submit accurate paperwork and documentation by assigned deadlines, and keep accurate records of time worked and time on task.
Perform other ad hoc duties as assigned.
Be on call and work overtime as necessary.
Comply with company safety and health programs, attend OSHA training, and follow OSHA procedures and policies.