Field Services Technician
About The Position
The Field Services Technician provides customer service and support during field visits and dispatches. The role manages on-site installation, repair, maintenance, and testing of digital and visual merchandising displays, and diagnoses technical issues to determine appropriate solutions. Travel is approximately 75% and may involve travel to company and customer locations, including international travel. The position may also work in the on-site Production department when not traveling and as needed. It is safety sensitive and subject to pre-employment, random, reasonable-suspicion, and post-accident drug and alcohol screening. The position may require starting as early as midnight, working a flexible schedule that includes overtime, weekends, and holidays, and traveling up to six days per week. The technician may be on call as necessary and must be able to drive box trucks locally in Nevada. A visa and passport are required or must be obtainable, and the technician must be able to receive gaming licenses in approved gaming jurisdictions.
Requirements
- Read, write, and/or speak English.
- One to five years of experience working in the field or a similar environment.
- Ability to read, interpret, and understand flow charts, equipment manuals, technical documentation, and other materials used to install, troubleshoot, and service digital and mechanical systems.
- Ability to multitask and manage multiple priorities.
- Computer proficiency with Microsoft Office and Google Docs, Sheets, and Forms.
- Excellent customer service skills.
- Strong time-management and organizational skills.
- Ability to take initiative and adapt effectively to changes.
- Ability to recognize emergency situations and take appropriate action.
- Ability to establish and maintain cooperative working relationships.
- Sound judgment and ability to work independently with minimal supervision.
- Ability to perform varied duties, change tasks, and meet deadlines or established timeframes despite frequent interruptions or distractions.
- Basic math skills.
- Availability to be on call and work overtime as necessary.
- Ability to climb stairs and occasionally lift up to 75 pounds.
- Driver's license in good standing and ability and willingness to drive box trucks locally in Nevada.
- High school diploma, GED, or equivalent required.
- Ability to receive gaming licenses in approved gaming jurisdictions.
- Compliance with company safety and health programs and OSHA procedures and policies.
Nice To Haves
- Associate degree or higher related to the travel industry or hospitality, hotel, or gaming.
- Two or more years of experience in Gaming/EGM OEM/Casino or Distributor licensing capacity.
- Visa and passport, or ability to obtain them, for possible international travel.
Responsibilities
- Install, service, and maintain the company's digital and visual merchandising displays.
- Troubleshoot failed equipment and components, and correct or adjust malfunctioning or out-of-spec equipment.
- Train employees and subcontractors in proper installation techniques for digital displays when needed.
- Perform installation work, including cutting and drilling concrete and terminating low-voltage and control wiring.
- Read and follow flow charts, equipment manuals, technical documentation, and computer printouts to install, troubleshoot, and service digital and mechanical systems.
- Report hours and parts used, complete work orders using a computer, and follow up on open service issues to ensure needed parts are ordered.
- Work with other personnel to resolve technical problems and assist other technical personnel when requested.
- Advise the departmental supervisor of changes and problems on an ongoing basis.
- Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process.
- Take appropriate action to mitigate or eliminate hardware and software problems.
- Drive a box truck locally for jobs in Nevada.
- Communicate clearly and accurately with customers, on-site representatives, and management.
- Work in the on-site Production department when not traveling and as needed.
- Maintain and submit accurate paperwork and documentation by assigned deadlines, and keep accurate records of time worked and time on task.
- Perform other duties as assigned.
- Comply with company safety and health programs, attend OSHA training, and follow OSHA procedures and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
