Field Services Technician

ALS • Middletown, PA

1d

About The Position

The Field Services Technician provides ALS clients with sampling activities, sample pickups, and drop-offs. The role involves driving in assigned territories, collecting samples and delivering them to the Middletown Office or Regional Service Center, and ensuring samples are stored and transported appropriately. The technician maintains accurate sampling logs and chain-of-custody records, communicates client requests and recurring bottle orders, and supports couriers with preparation and directions. The position also includes routine maintenance and cleaning of the company vehicle and compliance with ALS sampling plans, standard operating procedures, quality assurance policies, and client service standards.

The technician is expected to work independently while maintaining professional conduct with clients and colleagues. This role requires regular driving, sitting, and walking throughout an eight-hour workday and the ability to lift up to 50 pounds consistently.

Requirements

• High school education.
• Current driver’s license with a clean driving record.
• Ability to operate a company vehicle.
• Knowledge of the region and ability to read maps.
• English verbal and written communication skills, including the ability to communicate with clients, staff, and management.
• Ability to multitask; be organized, detail-oriented, and capable of problem solving and time management.
• Self-motivated and self-directed, with the ability to work independently.
• Ability to take ownership of goals and objectives, be accountable for decisions, and seek new ways to accomplish objectives.
• At least 1 year of experience as a courier, driver, messenger, or in a related position.
• Ability to speak and hear clearly when communicating with coworkers, team members, management, and clients.
• Ability to lift up to 50 pounds consistently; a dolly may be requested and used for heavy loads.
• Ability to sit, drive, and walk for 100% of an 8-hour day, and to drive and get in and out of a vehicle.
• Manual dexterity to operate a vehicle, computer, and other equipment.
• Average vision and ability to read reports and operate a vehicle and office equipment.

Nice To Haves

• Interest in science.

Responsibilities

• Drive in assigned territories as directed by a supervisor, pick up samples, and deliver them to the Middletown Office or Regional Service Center.
• Provide clients with necessary sampling activities, sample pickups, and drop-offs.
• Communicate recurring bottle orders and directions to the Field Services Coordinator for entry into the scheduling program.
• Submit recurring bottle orders and directions to the Field Services Coordinator for entry into the scheduling program.
• Complete a daily sampling log in the bound Field Logbook.
• Assist part-time and full-time couriers with chain-of-custody records, bottle preparation, and maps or directions.
• Store samples in a cooler with ice and deliver them to ALS Sample Receiving.
• Maintain accurate and complete chain-of-custody records for samples in the technician’s possession.
• Communicate client requests or concerns to the Field Services Supervisor or an appropriate Customer Service Representative.
• Perform routine vehicle maintenance, including checking or replacing fluids and cleaning the vehicle inside and out.
• Comply with the field service sampling plan, assigned standard operating procedures, quality assurance manual, and ALS Client Service Manual.
• Maintain a professional appearance and conduct with ALS staff and clients.
• Perform other duties as assigned.

Benefits

• Programs and opportunities to develop new skills and build a diverse career.
• Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED