Field Services Technician

Higginbotham • Houston, TX

2d • Hybrid

About The Position

The Field Services Technician is responsible for providing hardware and software support, including troubleshooting, installation, configuration, and maintenance of active directory, deploying, and maintaining desktops, laptops, printers, and other technology devices used in the day-to-day operations of the business. This team member interacts directly with other IT department employees and end users and will be required to provide customer-oriented technical support. In addition to supporting local end users, they will work with users in other office locations as well as various internal & external groups to support the IT infrastructure and strategies through remote support and/or onsite visits. This position requires travel to remote offices for support or for the conversion of new or acquired offices to Higginbotham infrastructure and software and may also include off-hour scheduling, including some weekend work.

Requirements

• High school diploma or equivalent
• 3 – 4 years IT or computer related work experience preferred
• Experience troubleshooting, diagnosing and resolving technical issues
• Experience with Windows 11 workstations and Microsoft Office applications
• Experience deploying and end-user support of (VoIP) and web conferencing systems
• Strong understanding of network printing environments (print servers, print queues, driver management)
• Experience working with Zero Trust on security principles, frameworks, or architecture.
• Knowledge of enterprise networking, including Cisco Meraki, TCP/IP, VLANs, routing protocols, LAN/WAN optimization, and cloud-managed network infrastructure
• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching, and stretching in all directions

Nice To Haves

• Undergraduate degree or technical degree preferred in computer related field (Relative work experience may be considered in lieu of formal education)
• A+ Certification preferred
• Microsoft Certified Professional preferred
• Experience with Active Directory and Microsoft Azure is a plus
• Ring Central experience is desired, or a cloud-based solution for Telcom
• SaaS frontend experience such as Microsoft MyApps or Okta

Responsibilities

• Provide support to end-users, answering questions and solving technical issues via remote or onsite assistance
• Ability to install, configure, update and repair computer hardware and software
• Ability to move computer equipment and telephones
• Ability to train users in essential tasks
• Ability to travel to remote offices including overnight or longer stays

Benefits

• medical, dental, vision, prescription drug coverage
• 401K
• equity incentive plan
• multiple supplemental benefits for physical, emotional, and financial wellbeing
• Employee Wellness Program
• Company paid holidays, plus PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED