Field Services Technician

Election Systems & Software • Baltimore, MD

12m • $25 - $27 • Hybrid

About The Position

Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting in regular product updates and security enhancements for each voting system we design, build, sell and support. Join the ES&S team where we are crafting the future of voting in the United States! On our team, you will push boundaries to provide solutions that meet the industry’s ever-evolving needs. Our people apply their innovative perspective to challenges big and small, and ES&S provides the resources to make our employees’ vision a reality. The Field Services Technician installs, tests, and repairs ES&S hardware and software products for customers assigned to the technician’s territory. This position applies knowledge and experience of electronic, computer and mechanic principles in determining maintenance requirements and applies skills in assuring optimal performance of equipment.

Requirements

• At least 0 -2 year experience (dependent upon education) in: Installation and maintenance of electro-mechanical equipment
• Use of Microsoft Office Suite and enterprise business systems
• Basic Electronics and mechanical aptitude required
• Basic computer skills
• Problem Solving/Analysis
• Communication proficiency
• Basic math skills
• Ability to drive a motor vehicle
• Customer service experience
• Driver’s license

Nice To Haves

• Vocational degree in electronic, mechanical or computer technology field preferred; or equivalent experience working with electro-mechanical equipment.
• Understanding of the anatomy of a ballot including but not limited to the function of cut marks, registration marks, the timing track, code channel and oval positions
• Ability to read and understand equipment manuals
• Able to read and understand a digital voltmeter
• Use basic hand tools
• Read resistor color coding
• Use basic soldering skills
• Utilize safe electrostatic discharge techniques

Responsibilities

• Installs new and upgraded equipment and performs preventative maintenance and election readiness checks on the full array of election hardware and software products in accordance with equipment specifications and service agreements.
• Plans and performs work requiring a knowledge and experience working with electronic and mechanical theories and principles in alignment with system operating instructions.
• Provides responsive service in terms of timely equipment maintenance, basic training on systems operation and advises customer of maintenance items and specifications to assure appropriate user understanding of operational items.
• Accomplishes work order requirements and maintains company-required performance and maintenance records for each piece of equipment/system.
• Responsible for accurately and securely maintaining equipment parts inventory and the return of defective parts in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree