Field Services Technician

PRO-VISION SOLUTIONS•Byron Center, MI

5d•Onsite

About The Position

The Installation Technician will represent the company and provide an industry leading level of quality installation and servicing of our products. The Installation Technician will convey the most professional level of onsite customer service by providing expert installation and friendly customer interaction. The Installer will enable the company to maintain a continued commitment to being the industry leader for product innovation, quality and services.

Requirements

Have valid driver's license to drive company vehicle to customer locations and provide all required installation services to fulfill assignments
Must have 12 volt vehicle upfitting/outfitting installation knowledge including GPS and exterior and interior monitoring systems
Must be able to alternate from sitting to standing at will with the ability to climb steps/ladders, crouch and kneel as needed to complete installation tasks
Must be able to lift 75 lbs. and 35 lbs. over head
Ability to fit in/under semi-confined space (inside and under vehicles) to complete installation processes
Maintain a minimum of 95% accuracy of Target Times for assigned installations
Maintain a clean, driving record through safe and defensive driving to ensure the ability to be insured on corporate auto policy
Familiar with and have the ability to use Microsoft office applications as needed

Responsibilities

Complete product installations according to procedures
Complete service work according to procedures
Utilize safe and defensive driving habits to maintain a clean driving record
Work at an efficient pace to maintain a competitive install and service cost for customers
Comply with all procedures and provide documented feedback of all deviations
Properly organize and maintain a spare parts inventory.
Maintain a clean and orderly work vehicle
Team player with a positive, professional and proactive attitude
Follow all company processes, policies and procedures
Methodical approach to work
Ensure installations are completed according to installation and service work orders
Ensure that customer approves all work with proper signatures in all agreements
Document all non-standard installations/service, proactively provide an appropriate solution and determine how the issue will be eliminated in the future
Maintain professional onsite appearance and provide professional customer communication
Provide the necessary paperwork and reports to the home office in a timely manner as required
Provide process improvement suggestions for any install/service aspect of the company
Must follow and adhere to all policies and procedures in the current version of the Pro-Vision Installation policy and procedure manual
Additional requirements and duties as assigned within the company's best interest