Field Services Technician

ALS Global • Middletown, NJ

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About The Position

The Field Services Technician provides ALS clients with sampling activities, sample pick-ups, and drop-offs. The role involves driving in assigned territories, collecting samples, and delivering them to the Middletown Office or Regional Service Center. The technician maintains sampling and chain-of-custody records, supports couriers, communicates client requests and recurring supply needs, and maintains the company vehicle. The position requires following applicable sampling plans, standard operating procedures, quality assurance guidance, and client service standards while maintaining professional conduct with staff and clients.

ALS describes its workplace as a diverse, dedicated, and inclusive community that supports employees in developing skills and building careers. The company states that it aims to provide a safe, flexible, and rewarding career and offers reasonable adjustments during recruitment upon request. Applicants must be citizens or permanent residents of the country of application, or hold or be able to obtain a valid work visa.

Requirements

• High school education.
• At least 1 year of experience as a courier, driver, messenger, or in a related position.
• Current driver’s license with a clean driving record.
• Ability to operate a company vehicle and familiarity with the region and map reading.
• English verbal and written communication skills sufficient to communicate with clients, staff, and management.
• Ability to work independently; self-motivated and self-directed.
• Organization, attention to detail, multitasking, problem-solving, and time-management capabilities.
• Ability to take ownership of goals and objectives, be accountable for decisions, and seek new ways to accomplish objectives.
• Ability to speak and hear clearly while communicating with coworkers, team members, management, and clients.
• Ability to lift up to 50 pounds consistently; a dolly may be used for heavy loads.
• Ability to sit, drive, and walk throughout an 8-hour day, and to drive and get in and out of a vehicle.
• Hand and finger dexterity to operate a vehicle, computer, and other equipment.
• Average vision and ability to read reports and operate a vehicle and office equipment.

Nice To Haves

• Interest in science.

Responsibilities

• Drive in assigned territories as directed by the supervisor, pick up samples, and deliver them to the Middletown Office or Regional Service Center.
• Provide clients with required sampling activities, sample pick-ups, and drop-offs.
• Communicate recurring bottle orders and directions to the Field Services Coordinator for entry into the scheduling program.
• Provide a complete daily sampling log in the bound Field Logbook.
• Assist part-time and full-time couriers with chain-of-custody documentation, bottle preparation, and maps or directions.
• Store samples in a cooler with ice and deliver them to ALS Sample Receiving.
• Maintain an accurate, completed chain-of-custody record for each sample in the technician’s possession.
• Relay client requests or concerns to the Field Services Supervisor or appropriate Customer Service Representative.
• Perform routine vehicle maintenance, including checking or replacing fluids and cleaning the vehicle inside and out.
• Comply with the field service sampling plan, assigned SOPs, QA manual, and ALS Client Service Manual.
• Maintain professional appearance and conduct with ALS staff and clients.
• Perform other duties as assigned.

Benefits

• Programs and opportunities to develop skills and build a diverse career.
• A safe, flexible, and rewarding career.
• Reasonable adjustments to support candidates during the recruitment process are available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED