Field Services Tech II - OT - East

RWE•City of White Plains, NY

5d•$36 - $42

About The Position

The OT Field Services Tech II is an experienced, field-based technical professional who independently troubleshoots, repairs, tests, and maintains Operational Technology (OT) systems supporting RWE’s power-generation assets. Working within approved procedures, the role resolves moderately complex faults involving OT field devices, communications links, basic network-connected equipment, and power supplies. It interprets technical drawings, schematics, manuals, and device parameters to diagnose issues and implement practical solutions. The position coordinates field activities with Operations, OT support, Engineering, project teams, and vendors, including access arrangements, outage windows, planned maintenance, and small equipment modifications. It supports commissioning and operational handover by verifying installation, connectivity, configuration, and functional performance; maintains accurate work and asset documentation; identifies recurring issues and improvement opportunities; and provides informal guidance to less-experienced technicians. The role supports wind, solar, battery energy storage, thermal, hydro, and other generation facilities. Work locations may include substations, control houses, communications shelters, equipment rooms, outdoor electrical areas, and remote or unmanned sites. Travel is approximately 50%, with regional and national assignments that may include overnight or multi-day travel and short-notice response to critical incidents. Applicants must be legally authorized to work in the United States; visa sponsorship is not available.

Requirements

Technical vocational training, an associate degree, a bachelor’s degree, or equivalent experience in electrical technology, instrumentation, industrial automation, IT, computer engineering, electrical engineering, or a related discipline.
Valid driver’s license and ability to operate a company or rental vehicle.
At least 1 year of experience in IT, networking, controls, instrumentation, electrical work, industrial maintenance, telecommunications, utilities, manufacturing, energy, or a related technical field; equivalent combinations of education, training, internships, and experience may be considered.
At least 2 years of OT field, industrial maintenance, critical-infrastructure, telecommunications, data-center, utility, manufacturing, energy, or similar experience; equivalent experience may be considered.
Ability to follow troubleshooting procedures, work instructions, wiring diagrams, equipment manuals, and checklists with guidance from experienced personnel.
Basic ability to use common hand tools, field test equipment, and diagnostic tools safely and correctly.
Experience or familiarity documenting completed work, test results, equipment status, and defects in maintenance, asset-management, or service-management systems.
Ability to support equipment replacements, routine maintenance, inspections, functional testing, and post-maintenance verification under approved procedures.
Basic understanding of safe work practices, including PPE, LOTO, electrical safety, site-access requirements, pre-job briefings, and risk assessments.
Willingness and ability to work under direction, follow approved processes, escalate unfamiliar or complex issues, and develop technical capability through on-the-job training and mentoring.
Strong interpersonal, communication, organizational, and problem-solving skills; ability to meet deadlines and manage multiple tasks and deliverables.
Ability to work independently and as part of a team; motivated, goal-oriented, self-starting, receptive to direction, and coachable.
Excellent proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and Teams.
Demonstrated desire to learn about the company and the renewables industry.
Legally authorized to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas.
Ability to travel approximately 50%, including regional and national overnight or multi-day assignments, with short-notice travel potentially required for critical incidents.

Nice To Haves

Basic experience supporting installation, maintenance, inspection, repair, or replacement of technical or industrial equipment.
Familiarity with OT field devices, local control panels, communication links, basic networking equipment, power supplies, instrumentation, or similar systems.

Responsibilities

Independently troubleshoot, repair, and perform corrective maintenance on OT field systems, including field devices, local control panels, communication links, basic network-connected equipment, and power supplies.
Diagnose moderately complex faults, including intermittent or multi-component issues within a single system, and use diagrams, schematics, manuals, device parameters, logs, and standard test equipment to identify faults and recommend solutions.
Prioritize work based on safety, operational impact, equipment criticality, and available access or outage windows; communicate work status, findings, risks, and follow-up actions.
Escalate complex, cross-system, cybersecurity, recurring high-impact, unsafe, or out-of-scope issues to the appropriate OT, Engineering, Operations, or vendor personnel.
Execute approved device replacements, repairs, configuration updates, and routine communications maintenance in accordance with site procedures and change-management requirements.
Review work packages, risk assessments, procedures, test steps, and required materials before beginning work; coordinate access, outages, tools, spare parts, and standard vendor support.
Perform functional testing after maintenance or approved changes, including checks of connectivity, operating parameters, communications, and readiness for handover to Operations.
Support commissioning of new equipment, replacements, and small site modifications; verify installation, labeling, connectivity, basic configuration, and functional performance against approved documentation.
Participate in pre-commissioning checks, functional testing, punch-list resolution, and operational handover; identify field constraints, deviations, documentation gaps, and maintainability concerns.
Follow and promote safety procedures, including LOTO, site-access protocols, electrical safety, PPE, toolbox talks, pre-job briefings, and risk assessments; stop work and escalate unsafe conditions.
Coordinate with plant and control-room Operations, OT support, Engineering, project teams, vendors, and contractors for troubleshooting, maintenance, planned field work, outage coordination, and access planning.
Attend pre-job briefings, outage coordination meetings, and post-job reviews as required; provide field input on workability, safety, equipment condition, and execution risks.
Complete assigned work orders and maintain accurate work and asset records, including equipment status, location, serial number, configuration, condition, test results, defects, and handover details.
Record equipment installed, removed, replaced, modified, tested, or returned to service; update applicable drawings, wiring information, equipment records, commissioning checklists, and as-built documentation.
Provide informal guidance to Field Services Tech I and less-experienced technicians on safe work practices, basic troubleshooting, field documentation, and documentation standards.
Share practical knowledge of site-specific OT architectures, devices, panels, field buses, communication protocols, and maintenance practices; contribute feedback to improve work instructions, procedures, troubleshooting guides, and test steps.