Field Services Tech I

Tower Health • West Reading, PA

4d • Onsite

About The Position

The Field Services Technician I supports Tower Health’s end-user computing environment across the enterprise. The position is fully onsite at Reading Hospital and reports to a Field Services Supervisor, collaborating with other Field Services Technicians and IT groups. The technician analyzes workflows and processes to implement, support, organize, modify, and maintain computer systems related to end-user devices. Work includes installing, maintaining, and troubleshooting hardware and software and integrating these products into departmental and Information Systems environments. The role provides first-level troubleshooting and problem resolution, manages endpoints in a complex environment that includes traditional PC workstations and handheld mobile devices, and involves hands-on device placement and movement and on-the-spot troubleshooting. The technician is expected to follow standardized Service Level Agreements for onsite and on-call support and to document incident or request resolutions clearly, concisely, and promptly in the IT Service Management platform.

Requirements

• High school diploma or GED; relevant experience may be considered in lieu of education.
• Strong IT aptitude, analytical thinking, and troubleshooting skills.
• Current valid driver’s license.
• Analytical skills.
• Change management skills.
• Computer skills, including use and navigation.
• Customer service skills.
• Attention to detail.
• Excellent communication and interpersonal skills.
• Good reasoning skills.
• Listening skills.
• Medical terminology.
• Microsoft Office applications.
• Multitasking and organizational skills.
• Problem-solving skills.
• Service orientation.
• Strong team-player skills.

Nice To Haves

• IT-related associate’s or bachelor’s degree.
• Relevant experience providing IT support.

Responsibilities

• Implement, support, organize, modify, and maintain computer systems related to end-user devices.
• Install, maintain, and troubleshoot hardware and software, and integrate products into departmental and Information Systems environments.
• Provide first-level troubleshooting and problem resolution.
• Manage endpoints, including traditional PC workstations and handheld mobile devices.
• Place and move devices and perform on-the-spot troubleshooting.
• Adhere to standardized Service Level Agreements for onsite and on-call support.
• Update clear and concise documentation in the IT Service Management platform for incident or request resolutions in a timely manner.
• Complete and maintain competencies and trainings required for the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED