Field Services Engineer I
About The Position
This role involves collaborating with healthcare professionals to optimize healthcare delivery and improve patient outcomes. The Field Service Engineer will apply mechanical skills in a dynamic healthcare environment, impacting patient lives through their work. Opportunities for advancement and learning specialized automated or robotic products are available. The position requires providing moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions. Regular communication with manager-level nursing and pharmacy staff is expected, working on problems of moderate scope.
Requirements
- Working knowledge in Network Engineering, Robotics, or Electronics.
- Experience working in a hospital environment.
- Must be able to lift 50 lbs. to approximately 5 ft. high.
- Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
- Frequent local travel in the primary area.
- Backup support in adjacent areas as needed.
- Provide work area at home and space for trunk stock inventory.
- Must have a valid driver's license with an acceptable driving record.
- Must meet Omnicell's insurance coverage requirements.
- Must have their own vehicle in acceptable working condition.
- Drug Screen: Required
Nice To Haves
- Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
Responsibilities
- Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions.
- Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.
- Thoroughly document all service events according to Omnicell's policies and procedures.
- Meet company guidelines for response time and service levels.
- Escalate product bugs, malfunctions, and design issues through support channels.
- Participate in various staff meetings.
- Maintain service quality and customer satisfaction.
- Manage parts inventory and return materials process.
Benefits
- medical
- dental
- vision plans covering eligible US employees and dependents
- voluntary wellness and employee assistance programs
- life insurance
- disability
- retirement plans with matching
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
