Field Services Engineer I
About The Position
This role involves collaborating with healthcare professionals to optimize healthcare delivery and improve patient outcomes. The Field Service Engineer will apply mechanical skills in a dynamic healthcare environment, directly impacting patient lives. Opportunities for advancement and learning specialized automated or robotic products are available. The position requires troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions, with regular communication with manager-level nursing and pharmacy staff on problems of moderate scope.
Requirements
- Working knowledge in Network Engineering, Robotics, or Electronics.
- Experience working in a hospital environment.
- Must be able to lift 50 lbs. to approximately 5 ft. high.
- Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
- Frequent local travel in the primary area.
- Backup support in adjacent areas as needed.
- Provide work area at home and space for trunk stock inventory.
- Must have a valid driver's license with an acceptable driving record.
- Must be able to meet Omnicell's insurance coverage requirements.
- Must have their own vehicle in acceptable working condition.
Nice To Haves
- Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
Responsibilities
- Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions.
- Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.
- Thoroughly document all service events according to Omnicell's policies and procedures.
- Meet company guidelines for response time and service levels.
- Escalate product bugs, malfunctions, and design issues through support channels.
- Participate in various staff meetings.
- Maintain service quality and customer satisfaction.
- Manage parts inventory and return materials process.
Benefits
- Opportunities for advancement and learning specialized automated or robotic products.
- Learn pharmacy and nursing workflows and understand how medication management systems significantly drive efficiency and reduce wasteful spending.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
