Security - Field Service Supervisor

GardaWorld • Boston, MA

23d

About The Position

GardaWorld Security Services is hiring a Field Services Supervisor to support security operations across its regional client portfolio. Reporting to the Client Service Manager, the supervisor spends substantial time in the field working with security officers, visiting client sites, addressing operational needs, and helping maintain expected service quality. The role covers multiple locations and involves supporting employees, solving problems, and taking ownership of day-to-day security operations.

The schedule is primarily Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility for operational and client needs. Regular travel to client sites is required, and the role may require responding to operational needs outside normal business hours. The posting lists the market as Boston, Rhode Island, and parts of Connecticut, while the job heading identifies Pittsburgh / Western Pennsylvania Market.

GardaWorld describes opportunities to develop operational leadership experience. It states that its U.S. security organization is Certified by Great Place to Work and that 26% of its corporate employees started as frontline workers. GardaWorld provides equal employment opportunities and complies with applicable nondiscrimination laws.

Requirements

• High school diploma or equivalent.
• A valid driver's license.
• At least one year of supervisory, management, or team-leadership experience.
• Ability to independently manage priorities across multiple client locations.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to coach employees, address performance concerns, and handle difficult situations professionally.
• Strong organizational skills and attention to detail.
• Ability to respond effectively when priorities or operational needs change.
• Reliable transportation and ability to travel regularly throughout the assigned market.
• Availability to respond to operational needs outside normal business hours when necessary.
• Authorization to work in the United States.

Nice To Haves

• Experience working in security, operations, field services, or another service-oriented environment is preferred.
• Willingness to obtain a guard card for Connecticut locations.

Responsibilities

• Visit client locations regularly to monitor security operations, employee performance, and service quality.
• Provide day-to-day field leadership, coaching, and support to security officers across the market.
• Help ensure officers understand and follow post orders, client requirements, GardaWorld procedures, and site-specific expectations.
• Build productive working relationships with security officers, site contacts, and GardaWorld leadership.
• Respond promptly and with sound judgment to operational issues, call-offs, incidents, service concerns, and other field needs.
• Conduct site inspections and follow up on identified performance or service issues.
• Support employee onboarding, training, coaching, and performance management.
• Assist with staffing and scheduling to help maintain appropriate client coverage.
• Maintain working knowledge of assigned client sites, including post orders, emergency procedures, and operational requirements.
• Document site visits, incidents, employee matters, and follow-up actions accurately and promptly.
• Identify opportunities to improve service quality, employee performance, and day-to-day field operations.
• Support the Client Service Manager with additional operational priorities as needed.

Benefits

• Medical, dental, and vision insurance plans.
• 401(k) with employer matching contributions.
• Paid time off.
• Paid holidays.
• Disability coverage.
• Life insurance options.
• Opportunities to build operational leadership experience within GardaWorld Security Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED