Field Service Supervisor - Security

GardaWorld • Raleigh, NC

3d • Onsite

About The Position

The Field Service Supervisor in Raleigh, North Carolina, supervises daily security services and serves as a key link between GardaWorld and its customers. The role focuses on delivering high-quality customer service, representing GardaWorld, and building credible, dependable relationships with clients and employees. The position includes daily travel to client sites throughout the market and requires flexibility to work nights, weekends, and outside standard hours as needed.

The supervisor oversees service quality, staff development, client communication, compliance, and operational administration. Compensation is $55,000 per year plus a $500 monthly auto allowance. GardaWorld offers medical, dental, and vision insurance, a 401(k) with employer matching, paid time off, paid holidays, disability coverage, life insurance options, and career growth opportunities.

Requirements

• Authorized to work in the United States.
• High school diploma or equivalent.
• At least one year of management experience.
• Reliable transportation for travel to various client sites.
• Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
• Availability for duties on an as-needed basis outside standard working hours.
• Ability to work independently with minimal supervision.
• Must be flexible; nights and weekends are required.

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, serving as the main point of contact.
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with regulations, contracts, and agreements.
• Recommend improvements to efficiency and service quality.
• Apply progressive discipline for corrective actions.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance plans.
• 401(k) with employer matching contributions.
• Paid time off (PTO).
• Paid holidays.
• Disability coverage.
• Life insurance options.
• Career growth opportunities.
• $500 monthly auto allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED