Field Service Supervisor - Security

GardaWorld • Richmond, VA

5d • Onsite

About The Position

The Field Service Supervisor oversees daily contract security services in Richmond, Virginia, ensuring high standards of service and representing GardaWorld to its customers. The role builds and maintains relationships with clients and employees, serves as a primary point of contact, and supports staffing, training, inspections, compliance, and service improvements. It requires daily travel to client sites and flexibility to perform duties outside standard hours, including nights and weekends.

Requirements

• Authorized to work in the United States.
• High school diploma or equivalent.
• At least one year of management experience.
• Reliable transportation for travel to various client sites.
• Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
• Availability for duties on an as-needed basis outside standard working hours.
• Ability to work independently with minimal supervision.
• Threat assessment and risk management skills.
• Knowledge of incident response and emergency procedures.
• Security technology proficiency, including CCTV, access control, and alarm systems.
• Problem-solving and conflict-resolution skills.
• Active listening and rapid responsiveness.
• Knowledge of industry regulations, contracts, and policies.
• Attention to detail and reporting accuracy.
• Motivation and team engagement skills.
• Continuous quality improvement mindset.

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, acting as the main point of contact.
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with all regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer matching contributions
• Paid time off
• Paid holidays
• Disability coverage
• Life insurance options
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED