Field Service Supervisor - Security

GardaWorld • Raleigh, NC

6d • Onsite

About The Position

The Field Services Supervisor in Raleigh, North Carolina, serves as the link between GardaWorld and its customers, overseeing security services and representing the company in its provision of contract security. The role focuses on delivering high-quality customer service, building credible and dependable relationships with clients and employees, and maintaining strong client satisfaction. It involves daily visits to client sites within the market and requires flexibility, including nights, weekends, and availability outside standard working hours as needed.

Requirements

• Authorized to work in the United States.
• High school diploma or equivalent.
• At least one year of management experience.
• Reliable transportation for travel to various client sites.
• Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
• Availability for duties on an as-needed basis outside standard working hours.
• Ability to work independently with minimal supervision.
• Skills in threat assessment and risk management.
• Knowledge of incident response and emergency procedures.
• Proficiency with security technology, including CCTV, access control, and alarm systems.
• Problem-solving and conflict-resolution skills.
• Active listening and rapid responsiveness.
• Knowledge of industry regulations, contracts, and policies.
• Attention to detail and reporting accuracy.
• Motivation and team engagement skills.
• Continuous quality improvement mindset.

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, acting as the main point of contact.
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with all regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Benefits

• Competitive salary of $55,000 per year plus a $500 monthly auto allowance.
• Medical, dental, and vision insurance plans.
• 401(k) with employer matching contributions.
• Paid time off (PTO).
• Paid holidays.
• Disability coverage.
• Life insurance options.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED