Field Service Supervisor - Security

GardaWorld • Richmond, VA

6d • $25 - $30

About The Position

GardaWorld is hiring a Field Services Supervisor in Richmond, Virginia. The role supervises daily security services and serves as the main connection between GardaWorld and its customers, representing the company and supporting high-quality customer service. The supervisor builds credibility and strong relationships with internal and external clients through honesty, consistency, and dependability.

The position includes daily travel to client sites within the market and requires flexibility, including nights, weekends, and availability outside standard working hours on an as-needed basis. The supervisor helps ensure staff and services meet client requirements, applicable regulations, and contractual obligations.

Requirements

• Authorized to work in the United States.
• High school diploma or equivalent.
• At least one year of management experience.
• Reliable transportation for travel to various client sites.
• Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
• Availability for duties on an as-needed basis outside standard working hours.
• Ability to work independently with minimal supervision.
• Skills in threat assessment and risk management.
• Knowledge of incident response and emergency procedures.
• Proficiency with security technology, including CCTV, access control, and alarm systems.
• Problem-solving and conflict-resolution skills.
• Active listening and rapid responsiveness.
• Knowledge of industry regulations, contracts, and policies.
• Attention to detail and reporting accuracy.
• Ability to motivate and engage teams.
• Continuous quality improvement mindset.

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, serving as the main point of contact.
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with regulations, contracts, and agreements.
• Recommend improvements to efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Benefits

• Competitive salary of $25–$30 per hour.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with employer matching contributions.
• Paid time off.
• Paid holidays.
• Disability coverage.
• Life insurance options.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED