Security - Field Service Supervisor

GardaWorld • Boston, MA

25d

About The Position

The Field Services Supervisor supports security operations across a regional client portfolio, working primarily in the field with security officers and visiting client sites. In partnership with the Client Service Manager, this role addresses operational needs and helps ensure consistent service quality across multiple locations. The position requires regular travel throughout the assigned market and availability to respond to operational needs outside normal business hours when necessary.

Requirements

• High school diploma or equivalent.
• A valid driver's license.
• At least one year of supervisory, management, or team-leadership experience.
• Ability to independently manage priorities across multiple client locations.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to coach employees, address performance concerns, and handle difficult situations professionally.
• Strong organizational skills and attention to detail.
• Ability to respond effectively when priorities or operational needs change.
• Reliable transportation and ability to travel regularly throughout the assigned market.
• Availability to respond to operational needs outside normal business hours when necessary.
• Authorization to work in the United States.

Nice To Haves

• Guard Card for Connecticut locations, or willingness to obtain one.
• Experience working in security, operations, field services, or another service-oriented environment.

Responsibilities

• Visit client locations regularly to monitor security operations, employee performance, and service quality.
• Provide day-to-day field leadership, coaching, and support to security officers throughout the market.
• Help ensure officers understand and follow post orders, client requirements, company procedures, and site-specific expectations.
• Build productive working relationships with security officers, site contacts, and GardaWorld leadership.
• Respond promptly and use sound judgment when addressing operational issues, call-offs, incidents, service concerns, and other field needs.
• Conduct site inspections and follow up on identified performance or service issues.
• Support employee onboarding, training, coaching, and performance management.
• Assist with staffing and scheduling to help maintain appropriate client coverage.
• Maintain working knowledge of assigned client sites, including post orders, emergency procedures, and operational requirements.
• Document site visits, incidents, employee matters, and follow-up actions accurately and promptly.
• Identify opportunities to improve service quality, employee performance, and day-to-day field operations.
• Support the Client Service Manager with additional operational priorities as needed.

Benefits

• Medical, dental, and vision insurance plans.
• 401(k) with employer matching contributions.
• Paid time off.
• Paid holidays.
• Disability coverage.
• Life insurance options.
• Opportunities to build operational leadership experience within GardaWorld Security Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED