Field Services Engineering Technician

Zimmer US, Inc.•Tampa, FL

5d•$60,000 - $70,000

About The Position

The Field Service Engineering Technician provides highly visible onsite and remote technical support for Zimmer Biomet Surgical Devices within assigned regions. The role handles, maintains, installs, and supports these devices throughout their lifecycle, and contributes to complaint investigations by troubleshooting with Zimmer Biomet representatives onsite, including in operating rooms. The position also supports product demonstrations and educational initiatives to build regional and national market awareness. Travel is expected up to 80 percent, and flexible hours may include evenings, weekends, and holidays.

Requirements

Valid driver’s license and good driving record.
2–4 years of experience in field support, engineering, or another customer-facing function; experience with a medical device company is preferred.
Excellent analytical, interpersonal, and communication skills, including the ability to explain complex technical issues to a largely non-technical audience.
Follow internal communication and documentation policies.
Ability to work independently without specific direction on daily activities.
Ability to determine one’s own schedule based on business needs.
Ability to apply technical knowledge to solve varied and complex problems, including potentially unfamiliar ones.
Ability to collaborate with others and contribute valuable solutions.
Demonstrate mutual respect and a positive outlook with internal team members and customers.
Promote customer satisfaction through timely responses, clear and effective communication, and professional appearance.
Willingness to travel up to 80 percent and work flexible hours, including evenings, weekends, and potentially holidays.

Nice To Haves

B.S. in Biomedical Engineering, Computer Science, or a similar discipline (preferred).
Prior experience with robotics.
Project management skills.
Experience working in an operating room environment.
Candidates with an AAS in Biomedical Equipment Technology, Electronics, or Laboratory Equipment Technology, or equivalent trade school, hospital, military, or other experience, will be considered.

Responsibilities

Travel to customer sites to install Zimmer Biomet systems, troubleshoot, upgrade, and perform field repairs.
Schedule and conduct preventative maintenance and corrective maintenance at customer sites as required.
Assess technical problems, identify solutions, and escalate questions appropriately to determine next steps in high-pressure situations.
Act as a liaison between Zimmer Biomet and end customers regarding communications about specific product performance aspects.
Assess the performance and risks associated with installed medical devices using critical thinking.
Respond to customer inquiries in a timely manner and maintain professional communication.
Provide product feedback and suggest improvements to Quality and R&D.
Manage and maintain company equipment and documents necessary for service activities.
Provide onsite support for product demonstrations and educational initiatives.