Field Services Engineering Technician

Zimmer US, Inc.•Seattle, WA

5d•$65,000 - $75,000

About The Position

The Field Service Engineering Technician provides highly visible onsite and remote technical support for Zimmer Biomet Surgical Devices within assigned regions. The role handles, maintains, installs, and supports devices throughout their lifecycle, and contributes to complaint investigations, including troubleshooting alongside onsite Zimmer Biomet representatives in the operating room. The technician also provides customer-site maintenance, repairs, upgrades, and product demonstrations, while communicating technical issues and customer feedback to relevant teams.

Requirements

High school diploma required.
2–4 years of experience in field support, engineering, or another customer-facing function; medical device company experience is preferred.
A combination of experience and education may be considered.
Valid driver's license and good driving record.
Ability to lift up to 50 pounds independently.
Willingness to work flexible hours, including evenings, weekends, and potentially holidays.
Strong analytical, interpersonal, and communication skills, including the ability to explain complex technical issues to a largely non-technical audience.
Ability to work independently without specific direction on daily activities.
Ability to determine one's own schedule based on business needs.
Ability to apply technical knowledge to solve varied and complex problems, including unfamiliar problems.
Ability to collaborate and contribute solutions, while demonstrating mutual respect and a positive outlook with team members and customers.
Ability to promote customer satisfaction through timely responses, clear communication, and professional appearance.

Nice To Haves

Associate of Applied Science in Biomedical Equipment Technology, Electronics, or Laboratory Equipment Technology, or equivalent trade school, hospital, military, or other experience.
Experience with a medical device company.

Responsibilities

Travel to customer sites to install Zimmer Biomet systems and perform troubleshooting, upgrades, and field repairs.
Schedule and conduct preventative and corrective maintenance at customer sites as required.
Assess technical problems, identify solutions, or appropriately escalate questions to determine next steps in high-pressure situations.
Serve as a liaison between Zimmer Biomet and end customers regarding product performance.
Assess the performance and risks associated with installed medical devices using critical thinking.
Respond to customer inquiries promptly and maintain professional communication.
Provide product feedback and suggest improvements to Quality and R&D.
Manage and maintain company equipment and documents required for servicing activities.
Provide onsite support for product demonstrations and educational initiatives that build regional and national market awareness.
Follow internal communication and documentation policies.