Andersen Windows and Doors Field Service Technician

Builders General Supply Co • Long Branch, NJ

19d • $18 - $28

About The Position

An Andersen Windows and Doors Field Service Technician travels to customer homes to diagnose, repair, and resolve warranty or performance issues with installed windows and doors. The role includes investigating product concerns, completing repairs, communicating with homeowners, documenting service work, and traveling to customer locations and job sites. The technician may also order parts or products, check stock availability, enter order details into BGS’ computer system, and record customer problems or complaints.

Responsibilities

• Dismantle, adjust, and repair previously installed windows, doors, sashes, hardware, screens, locks, and trim.
• Troubleshoot product performance concerns, air leaks, and water infiltration to identify root causes.
• Communicate professionally with homeowners, set clear expectations, and resolve difficult onsite situations.
• Complete electronic service reports, job assessments, and expense tracking using mobile apps or company systems.
• Drive to various customer locations and job sites.
• Order parts or products as needed to repair and resolve issues.
• Check stock availability.
• Enter order details into BGS’ computer system.
• Log customer problems or complaints so the customer’s interactions with BGS are documented.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed