Field Service Technician - Eastern Washington

Galaxy Gaming•Richland, WA

7d•Onsite

About The Position

Galaxy Gaming is hiring a Field Service Technician located in Eastern Washington. The role provides routine service, installation, troubleshooting, and repair of proprietary table gaming systems for customers in an assigned regional area, using electronics and customer-service knowledge. Up to 75% travel is required, including travel on short notice. The technician must be available to work weekends and holidays and participate in an on-call rotation for 24-hour service. During downtime, the technician supports internal operations by preparing for upcoming installations and assisting with testing, validating, and organizing field equipment for deployment.

Requirements

At least two years of experience in the assembly, testing, or troubleshooting of electronic devices.
Associate degree or equivalent in a technical discipline.
At least three years of experience in a customer service position.
Proficiency in troubleshooting electronics and mechanical assembly.
Experience using a drill, router, and other powered construction hand tools.
Experience and comfort configuring basic networking equipment.
Excellent written and verbal communication skills, including telephone etiquette and interpersonal skills.
Ability to define problems, collect data, establish facts, draw valid conclusions, and devise effective solutions.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to solve practical problems and deal with stress effectively; exercise good judgment; and respond promptly and professionally to inquiries, complaints, or requests from internal and external parties.
Ability to articulate concepts and ideas clearly, concisely, and accurately, and to read, write, and interpret detailed documents such as reports, policies, procedures, and correspondence.
Ability to stay organized, meet deadlines, and work under minimal supervision.
Integrity and discretion in handling confidential information.
Proficiency in Microsoft Office and use of PC computers.
Valid driver’s license and excellent driving record.
Ability to obtain gaming licenses in approved gaming jurisdictions, potentially requiring comprehensive background screening, employment verification, credit and criminal history checks, personal reference verification, and driving-record review.
Adherence to company core values and fostering a positive, collaborative, values-driven culture.
Ability to safely operate powered construction tools.
Ability to frequently use close, color, peripheral, and depth vision; frequently reach with hands and arms, lift up to 75 pounds, climb and balance, and stoop, kneel, crouch, or crawl.
Constant use of hands and fingers to operate a computer and other office productivity machinery.

Nice To Haves

General knowledge of casino gaming and experience with table games.

Responsibilities

Install, maintain, and troubleshoot electronic equipment down to the component level.
Build positive rapport with clients, coworkers, and internal teams while providing excellent customer service.
Communicate information and problems or challenges clearly, concisely, and professionally.
Serve existing accounts by analyzing work orders, investigating field complaints, troubleshooting, and resolving problems.
Maintain a high standard of customer satisfaction as reflected in customer surveys and feedback.
Develop, track, and report project progress and schedules.
Facilitate the flow of information among team members and departments.
Document service and installation actions by completing forms, reports, logs, and records.
Obtain documentation, instructions, and training tools for new products.
Report and resolve product issues discovered in the field.
Report product improvement suggestions based on field feedback.
Travel up to 75%, including on short notice; work weekends and holidays and participate in an on-call rotation for 24-hour service.
Use downtime to support internal operational needs, including installation preparation and testing, validating, and organizing field equipment for deployment.
Perform other duties as assigned.