Field Inventory Technician - Eastern NC Territory

Wesco•Raleigh, NC

13d

About The Position

The Field Inventory Technician travels throughout an assigned territory to serve customer accounts, check stock and inventory, obtain product orders, and help maintain appropriate inventory levels. The role reviews product displays on shelves and builds relationships with store management. It also supports Outside Sales Representatives (OSRs), maintains customer and inventory information, and helps customers use Vendor-Managed Inventory (VMI) and e-commerce solutions. The position is based in the Eastern North Carolina territory and requires extensive travel to customer sites, with possible visits to warehouse facilities.

Requirements

Valid driver's license and satisfactory driving record.
High school degree or equivalent.
At least 1 year of experience with electrical, construction, or mechanical products; 2 years preferred.
At least 1 year of experience resolving technical, equipment, and service-related issues; 2 years preferred.
Ability to multitask.
Ability to use hand tools and heavy machinery, such as a forklift.
Intermediate computer skills, including Microsoft Office.
Strong written and verbal communication skills.
Attention to detail.
Strong presentation and persuasion skills.
Ability to use a win-win approach to resolve controversy, remain objective and fair in sensitive situations, and maintain constructive working relationships.
Ability to work in a team environment and meet emerging customer needs, including through a strong customer service background.
Ability to prospect and market concepts to existing and potential accounts.
Ability to drive a company vehicle for extended periods with frequent stops and starts.
Ability to lift packages weighing up to 50 pounds; work is physically strenuous.
Ability to travel 75%–100%.

Responsibilities

Interface with customers to evaluate needs and concerns and communicate them to Outside Sales Representatives (OSRs).
Maintain daily on-site product reporting and analysis to support supply chain controls.
Source products, upsell, and build relationships with existing and potential customers.
Provide daily support for OSR sales efforts and account maintenance.
Verify actual inventory counts and communicate with warehouse personnel.
Assist with on-site product location and identification.
Enter, review, and release orders to support e-commerce solutions.
Communicate changes, shortages, and concerns directly to customers and branch management.
Keep eStock data accurate and up to date.
Answer customer questions about Vendor-Managed Inventory (VMI) utilization.
Perform daily scanning and synchronization tasks.
Maintain eStock and eCrib VMI labels and webpage revisions to support minimum and maximum inventory levels.
Deliver custom presentations about WESCO LEAN customer value, including Point of Use vending applications, job trailers, WESCO/EESCODIRECT, and ESTOCK.
Review, control, and release customer orders; report daily customer status; and maintain barcoding and scanning practices for product identification and alignment with WESNET.
Check stock and inventory, obtain product orders, note quantities for delivery, and help ensure proper product inventory is maintained.
Review the exposition of products on shelves and build rapport with store management.