Eastern Field Services Manager

ALS Global • Rochester, NY

5d

About The Position

The Regional Field Services Manager supports strategy, performance, and standardization of field services operations across multiple ALS laboratory locations in the Eastern region. The role leads site-level Couriers, Field Techs, and Well Techs and helps establish a unified, efficient, and scalable logistics framework for sample collection, pickup, and transport. The manager ensures consistent operating practices, optimized scheduling, compliance, client service, safety, and continuous improvement across the region.

The position collaborates with other Regional Field Service Managers to connect site teams into a coordinated regional network, reduce waste, align staffing and routes, and make effective use of resources. It also supports fleet and field sampling equipment lifecycle management and strengthens coordination among field operations, laboratory leadership, and cross-functional teams.

The position is based at ALS Environmental, with the location listed as TBD, and reports to the Eastern Region Logistics Manager. Regional travel of up to 20–40% is required. Applicants should apply online with a resume and cover letter demonstrating their motivation and ability to meet the role requirements.

Requirements

• At least 5 years of field services, logistics, or operations experience.
• At least 2 years of supervisory or multi-site leadership experience.
• Experience with scheduling, routing, logistics planning, or fleet management processes.
• Working knowledge of laboratory quality systems and environmental regulatory requirements.
• Strong analytical and problem-solving abilities.
• Ability to prioritize effectively, manage multiple projects, work as part of a team, and communicate with stakeholders.
• Proficiency with field data collection tools, GPS/GIS systems, field sampling processes, and Microsoft Office Suite.
• Working knowledge of scheduling and dispatch through Onfleet.
• Ability to travel regionally up to 20–40%.
• Ability to stand, walk, bend, push, pull, and lift up to 50 pounds, with or without assistance.
• Ability to wear required personal protective equipment and work in field and laboratory environments.
• Must be a citizen or permanent resident of the country of application, or hold or be able to obtain a valid working visa.

Nice To Haves

• Associate’s degree (AA) or bachelor’s degree in Business, Logistics, Environmental Science, or a related field is preferred.
• Laboratory or environmental industry experience is strongly preferred.

Responsibilities

• Lead, collaborate on, and implement regional logistics and field services strategy to improve efficiency, consistency, and quality.
• Supervise, mentor, and manage the performance of Couriers, Field Techs, and Well Techs across multiple ALS locations.
• Build a collaborative and aligned culture across field services teams.
• Support staffing decisions, workforce planning, and cross-site coverage strategies.
• Use standardized scheduling and routing models to improve efficiency and reduce operational costs.
• Ensure region-wide SOPs are followed for sample pickups, client site interactions, equipment use, vehicle care, and safety.
• Ensure consistent execution of ALS Quality Procedures and regulatory requirements across the region.
• Coordinate with other Regional Field Service Managers to support seamless sample movement and efficient Eastern region routes.
• Monitor regional KPIs for productivity, sample pickup turnaround times, holding times, route utilization, and cost per stop.
• Analyze operational data and trends to identify opportunities for optimization and waste reduction.
• Ensure process improvement initiatives, including new technologies and systems such as scheduling platforms and routing software, are completed on time.
• Partner with Laboratory Directors, Regional Field Service Managers, Client Services, and Sales to align field operations with business needs and customer commitments.
• Facilitate communication between field teams and laboratory operations to improve sample handoff and turnaround times.
• Participate in client visits and operational reviews as required.
• Oversee regional safety training, incident prevention, and adherence to regulatory and ALS safety standards.
• Ensure proper documentation, chain-of-custody handling, equipment calibration, and vehicle compliance.
• Support internal and external audits, corrective actions, and quality improvements.
• Oversee shared equipment and fleet optimization to maintain reliable vehicles and sampling tools at sites.
• Reduce equipment loss, damage, and operational waste through standardized processes and training.
• Manage regional field services costs related to labor, fleet, and equipment.
• Support regional projects, strategic initiatives, and cross-site operational integration.
• Perform additional responsibilities as assigned by leadership.

Benefits

• ALS supports employees’ skills development and career growth through programs and opportunities.
• ALS states its aim to provide a safe, flexible, and rewarding career.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed