Eastern Field Services Manager

ALS•Rochester, NY

About The Position

The Regional Field Services Manager supports the strategy, performance, and standardization of field services operations across multiple ALS laboratory locations in the Eastern region. The role leads site-level Couriers, Field Techs, and Well Techs, promoting consistent operational practices, optimized scheduling, regulatory compliance, client service, safety, and continuous improvement. The manager helps build a connected, efficient, and scalable regional logistics network for sample collection, pickup, and transport, aligning staffing and routes and making effective use of resources. The position collaborates with laboratory leadership and cross-functional teams to improve service quality and operational performance. It oversees regional staff, processes, fleet, equipment, costs, safety, and quality, and supports regional projects and strategic initiatives. Regional travel of up to 20–40% is required.

Requirements

Associate’s degree (AA) or Bachelor’s degree in Business, Logistics, Environmental Science, or a related field is preferred.
At least 5 years of field services, logistics, or operations experience.
At least 2 years of supervisory or multi-site leadership experience.
Experience with scheduling, routing, logistics planning, or fleet management processes.
Working knowledge of laboratory quality systems and environmental regulatory requirements.
Strong analytical and problem-solving abilities.
Ability to prioritize effectively and manage multiple projects.
Ability to work as part of a team and communicate with stakeholders.
Proficiency with field data collection tools, GPS/GIS systems, field sampling processes, and Microsoft Office Suite.
Working knowledge of scheduling and dispatch through Onfleet.
Ability to travel regionally up to 20–40% to support and oversee field operations.
Ability to stand, walk, bend, push, pull, and lift up to 50 pounds, with or without assistance.
Ability to wear required personal protective equipment and work in field and laboratory environments.

Nice To Haves

Laboratory or environmental industry experience is strongly preferred.
An Associate’s or Bachelor’s degree in Business, Logistics, Environmental Science, or a related field is preferred.

Responsibilities

Provide direct supervision, mentorship, and performance management for Couriers, Field Techs, and Well Techs across multiple ALS locations.
Build a collaborative and aligned culture across field service operations.
Support staffing decisions, workforce planning, and cross-site coverage strategies.
Implement the regional logistics and field services strategy to improve efficiency, consistency, and quality.
Use standardized scheduling and routing models to improve efficiency and reduce costs.
Ensure region-wide SOPs are followed for sample pickups, client interactions, equipment use, vehicle care, and safety.
Ensure consistent execution of ALS Quality Procedures and regulatory requirements.
Coordinate with other Regional Field Service Managers to support seamless sample movement and efficient Eastern region routes.
Monitor regional KPIs, including productivity, pickup turnaround times, holding times, route utilization, and cost per stop.
Analyze operational trends and data to identify optimization and waste-reduction opportunities.
Ensure process improvement initiatives, including new scheduling or routing technologies, are completed on time.
Partner with Laboratory Directors, Regional Field Service Managers, Client Services, and Sales to align field operations with business needs and customer commitments.
Facilitate communication between field teams and laboratory operations to improve sample handoff and turnaround times.
Participate in client visits and operational reviews as required.
Oversee regional safety training, incident prevention, and adherence to regulatory and ALS safety standards.
Ensure proper documentation, chain-of-custody handling, equipment calibration, and vehicle compliance.
Support internal and external audits, corrective actions, and quality improvements.
Oversee shared equipment and fleet optimization, ensuring reliable vehicles and sampling tools.
Reduce equipment loss, damage, and operational waste through standardized processes and training.
Manage regional field services costs related to labor, fleet, and equipment.
Support regional projects, strategic initiatives, and cross-site operational integration.
Perform additional responsibilities as assigned by leadership.