Field Service Engineer - Eastern Time Zone

MKS Instruments

1d•$85,000 - $115,000

About The Position

MKS Instruments is seeking a Field Service Engineer to support high-tech production systems, lasers, motion stages, and vacuum products, with a primary focus on lasers and amplifier systems for scientific and industrial applications. The role is preferred to be located in the Eastern Time Zone and involves supporting customers through installation, troubleshooting, repair, maintenance, and training. The engineer serves as an interface between customers and the factory on administrative and technical matters, determines methods and procedures for new assignments, and may take on shift, weekend, and on-call coverage. USA and international travel is required for customer support and product training, including travel to customer sites across North America during normal business weeks.

Requirements

Associate’s degree, or an equivalent combination of education and experience.
At least 3 years of related practical experience, including experience with lasers and laser systems.
Exceptional troubleshooting skills with new electrical, mechanical, and optical systems.
Excellent interpersonal and communication skills.
Ability to take on new tasks and responsibilities, self-manage, and schedule work with minimal supervision.
High proficiency in PC skills, including MS Office, SAP, and data analysis applications.
Ability and willingness to travel to customer sites across North America during normal business weeks.
Ability to take and follow directions and instructions.
Trustworthiness, reliability, and good judgment, including when handling sensitive and confidential business systems, software, personally identifying information, company financial information, and physical security and safety.

Nice To Haves

Bachelor's degree and/or applicable certification.

Responsibilities

Install, diagnose, and repair ultra-short-pulse laser systems.
Perform optical alignment and install and troubleshoot electromechanical subassemblies.
Maintain the operational functionality of scientific and industrial laser equipment.
Instruct customers in system operation and maintenance.
Serve as the company interface with customers and the factory on administrative and technical matters.
Determine methods and procedures for new assignments.
Provide customer support and attend product training, including required USA and international travel.
May provide shift, weekend, and on-call coverage.
Follow directions and instructions and interact with employees, customers, suppliers, vendors, and the public in a safe, professional, and respectful manner.