Field Service Engineer- Eastern PA

Ocado Group

About The Position

Ocado is hiring a Field Service Engineer for Eastern Pennsylvania to support the creation, deployment, repair, and maintenance of advanced robotic systems for its customers. The role works across Sales, Software, Mechanical, Electrical, and other disciplines to maintain robotic fleets and requires up to 75% travel to customer sites. The engineer serves as a primary contact for field technicians, resolves complex automation problems, mentors coworkers, manages onsite resources, and participates in hardware and software repairs and updates. The position also involves improving processes and documentation, troubleshooting customer issues, maintaining preventive maintenance schedules and repair procedures, and supporting engineering, product, service, and sales teams. Travel duties include evaluating potential customer sites before deployment, supervising hardware deployment or removal, completing hardware and software updates at customer sites, and assisting with hardware project design and implementation at Kindred offices. The work includes ground-level tasks involving frequent kneeling, squatting, crawling, and working in tight or restricted spaces.

Requirements

Bachelor’s or master’s degree in Mechanical, Electrical, Industrial, or another Engineering discipline.
At least 5 years of experience in a related industry, such as industrial automation.
Ability to independently perform complex repairs on mobile and industrial robotic systems.
Ability to de-escalate, communicate, and document customer requests.
Experience supervising and training coworkers.
Experience assisting with new robot bring-up and supervising installations.
Familiarity with industrial robot arms and autonomous vehicles, including jogging robot arms, setting parameters, and diagnosing sensors.
Familiarity with automation and industry safety standards.
Ability to write and implement robotics preventive maintenance schedules and teach associated tasks to coworkers.
Ability to document processes required to deploy and maintain systems.
Ability to interpret wiring diagrams, diagnose electrical problems, and write detailed reports.

Nice To Haves

Understanding of and experience with WMS and WES architectures.
Experience working with Network and Software team members during project deliveries.
Ability to design and prototype electrical systems for large- and small-scale applications.
Ability to specify automation-grade electrical equipment.
Ability to create and maintain electrical schematics for electrical panels.
Comfort using a Command Line Interface.
Passion for learning new skills and improving service quality.
Excellent understanding of application and network stacks to assist with troubleshooting and diagnosing issues.

Responsibilities

Serve as the primary contact for technicians resolving problems in the field.
Use automation experience to resolve unique and complex problems.
Mentor coworkers and develop their repair skills.
Manage onsite resources during repairs and deployments, including contractors and Ocado employees.
Participate in hardware and software repairs and updates, including oversight of third-party contractors.
Identify process improvements, propose detailed solutions, develop documentation, and manage implementation of changes.
Identify, research, diagnose, and troubleshoot solutions to customer issues.
Oversee updates to preventive maintenance schedules and repair procedures.
Perform ground-level duties requiring frequent kneeling, squatting, crawling, and work in tight or restricted areas.
Act as a resource for engineering, product, service, and sales teams as needed.
Travel to prospective customer sites for pre-deployment evaluations and communicate findings to stakeholders.
Travel to customer sites to complete and supervise hardware deployment or removal.
Travel between customer sites to complete hardware and software updates as directed by the operations team.
Travel to Kindred offices to assist with hardware project design and implementation.