Field Service Engineer II - Pittsburgh, PA

Abbott Laboratories • Pittsburgh, PA

9d • $27 - $53 • Remote

About The Position

Abbott is hiring a remote, field-based Field Service Engineer II in its Diagnostics Division. The role supports customers as a technical expert by installing, maintaining, and troubleshooting diagnostic instruments while ensuring regulatory and quality compliance and customer satisfaction. The engineer manages an assigned territory, resolves complex issues, and works with cross-functional teams to support business goals and reliable diagnostics that affect patient care. The posting identifies Pittsburgh, Pennsylvania as the territory and says the incumbent can live within the Pittsburgh area. Travel is up to 25%, and a valid driver’s license is required. The description also refers to coverage of the Nashville, Tennessee area.

The position includes installation, preventive maintenance, and corrective repair of instruments; diagnosis and documentation of technical issues; customer issue ownership; territory and inventory management; on-call rotation and after-hours coverage; compliance with laboratory safety and quality requirements; collaboration and guidance to other representatives; achievement of service and cost metrics; use of remote support tools; and continued training to maintain certifications.

The base pay is $26.50–$53.00 per hour, with possible variation by location. Abbott describes opportunities for career development and lists benefits including access to a Health Investment Plan PPO medical plan that may qualify for free coverage in the next calendar year, a retirement savings plan with high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and the FreeU education benefit. The job posting also directs candidates to Abbott’s health and wellness benefits information.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 25% within the assigned territory.
• Valid driver’s license.

Nice To Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency with computer applications including Word, Excel, PowerPoint, and Internet tools.
• Proficiency with remote computing tools such as VPN and remote troubleshooting.
• Effective communication and interpersonal skills.

Responsibilities

• Install diagnostic systems and perform preventive maintenance and corrective repairs to support instrument performance and compliance.
• Troubleshoot technical problems across multiple complex instruments, document resolutions, and close service calls within defined timelines.
• Manage customer issues through resolution or escalation, provide proactive communication, and build customer relationships.
• Plan and prioritize territory service visits, maintain inventory, and participate in on-call rotation and after-hours coverage.
• Travel for training or critical account support as needed.
• Follow regulatory, quality-system, and laboratory-safety guidelines and maintain documentation for audits.
• Collaborate with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives.
• Meet service-sales, cost-of-service, and other key performance indicator targets for assigned accounts.
• Use remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Career development opportunities with an international company.
• Potential to qualify for free medical coverage in the Health Investment Plan PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit for pursuing a bachelor’s degree.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level