Field Service Tech Trainee - Pittsburgh, PA

Mitutoyo America•Pittsburg, PA

About The Position

The Field Service Tech Trainee installs, calibrates, troubleshoots, diagnoses, and repairs Coordinate Measuring Machines, Form Products, Quick Vision Systems, and other assigned precision measuring equipment at customer sites. The position includes a 3–6 month training program for the Field Service Technician role. After training, the trainee has three opportunities to pass an internal audit; successful completion leads to independent onsite work as a Field Service Technician. If the audit and onsite performance meet expectations, the trainee will be transferred to a Field Service Technician position in the appropriate zone. The role requires up to 100% travel, generally within 450 miles of the employee’s home, with occasional air travel and overnight stays Monday through Friday. The trainee is home on weekends. Travel may require up to eight hours of driving daily, and candidates must be able to arrange and use business travel accommodations, including rental vehicles. A reliable personal vehicle is required. The stated compensation is $63,000–$68,000, plus a $700 monthly car allowance and reimbursed gas. The position works in manufacturing and quality-room environments. It is a full-time, Monday–Friday position with scheduled hours of 8:30 a.m.–5:00 p.m. The role reports to the Field Service Supervisor and has no supervisory responsibilities.

Requirements

Education equivalent to four years of college.
Two years of experience.
Valid driver's license.
Must be a US Person (LPA or US Citizen).
Must have a reliable vehicle.
Able to independently secure and use business travel accommodations, including rental vehicles.
Able to travel up to 100%, including overnight travel Monday through Friday, occasional air travel, and up to eight hours of driving daily.
Customer service skills.
Computer skills.
Mechanical and electrical skills.
Ability to work with hands.
Patience.
Problem-solving and troubleshooting skills.
Able to lift, move, and carry up to 50 pounds and bend, squat, and reach.

Responsibilities

Install, troubleshoot, repair, and calibrate assigned products at customer sites.
Promote customer service agreements when appropriate.
Maintain daily contact with headquarters in accordance with MACFS standard operating procedures, including checking schedules and reporting start and stop times.
Maintain contact with customers regarding scheduled jobs.
Train end users in required preventive maintenance procedures for equipment.
Complete and submit required paperwork weekly, including work orders, calibration reports, time and activity reports, and expense reports.
Email completed work orders and calibration data to MACFS within 24–72 hours after completing an assignment.
Maintain equipment in good working condition and ensure calibration standards have current certificates and calibration-due-date stickers.
Perform required interim checks and forward them to the office monthly.
Maintain good customer relations and inform management of potential customer complaints or software or hardware problems.
Perform work in accordance with the MACFS quality management system and management instructions.
Maintain an up-to-date parts inventory, properly charge parts to work orders, and promptly return unused or defective warranty parts with required paperwork.
Conform to calibration-related compliance requirements as instructed by management.